The USPB Process Excellence team’s focus is currently building and strengthening Citi’s USPB commitment to Client Services, Improving our Control Environment, Regulatory Compliance, and Best in Class Business Process Management. Fostering process excellence through data-driven insights, continuous improvement, simplification, increased quality, efficiencies and  resilience allows us to provide exceptional value while supporting our clients and stakeholders.

The Senior Process Engineer is a strategic professional that will focus on managing work related to process engineering to identify opportunities to build efficiencies, streamline processes, metrics, integration and deliver results across the USPB’s Process Excellence (PE) team. These capabilities ensure our team successfully develops, implements, and maintains an effective CEAM Process Owner Operating Model. This model enables us to engage and support our clients to successfully manage and comply with the CEAM Process Owner requirements and processes.

Previous experience capturing and documenting process details in maps and metadata, knowledge of CEAM taxonomy and processes is beneficial. This role will rely on your highly developed organization, analysis, problem solving, and continuous improvement skillsets. The ability to create executive-level communications that presents complex information clearly, concisely, and persuasively both internally and externally is highly desirable.

Responsibilities:

Owns work assigned or specific workstream within the team, leveraging expertise to inspire a sense of shared purpose within the teamCreate and monitor work plans that include the preparation, maintenance, and submission of clear and concise activity/progress reports. Manage essential documentation (e.g., plans, roadmaps, process maps, and metrics, etc.).Possess the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming. Diagnose, plan, mitigate, remediate, or escalate risks before they become issues.Applies a proactive approach in routinely tracking the assigned work’s progress against the defined goals.Communicates to all concerned parties the milestones, status updates, as well as any existing or potential customer escalation issues.Liaise between business and functional stakeholders, providing guidance and feedback.Supervise the day-to-day work of resources without direct management.Analyze processes and build workflows to understand value chain, input/output, to improve and/or automate business performance.Utilize business process reengineering techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations.Monitor key performance indicators, determine gaps in performance metrics, and recommend change management techniques for quality improvements.Identify, document, and understand impacts, dependencies, and key stakeholders.Provide thought leadership and innovative solutions to evolve Citi's USPB Process Excellence (PE) team.Assess and mitigate risks in business decisions, prioritizing the firm's reputation and safeguarding Citigroup, its clients, and assets.Ensure compliance with laws, rules, regulations, and policies, applying ethical judgment and escalating control issues with transparency.

Qualifications:

5+ years of relevant experience in process engineering.Critical thinking and problem-solving skills.Effective communicator with the keen ability to create presentations for audiences at all levels of the hierarchy.Well-versed in a range of problem-solving approaches and capable of optimizing techniques to yield the best results.Experience with process engineering, compliance, change management, governance processes, Risk and Control, and building capabilities aligned with business outcomes.Proven ability to work cross-functionally, handle ambiguity, meet deadlines in a fast-paced environment, solve problems, and demonstrate resilience.Broad understanding of business practices with strong business planning, organization, prioritization, and analytical skills.Proficiency with MS Office Suite.

Education:

Bachelor's/University degree or equivalent work experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Process Re-Engineering

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jun 20, 2025

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