The Senior Process Engineer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Role and responsibilities of a Senior Process Engineer include focusing on partnering with Global Process Lead and across CSC Process Leads for one of SCO’s 7 global processes to drive process design, standardization, documentation, and adoption. This is a seasoned professional role requiring deep knowledge and experience in process improvement, data analysis and service delivery management (customer and stakeholder engagement). The role involves collaborating across teams globally, analyzing data, identifying improvement opportunities, and leading initiatives to enhance efficiency and customer satisfaction.
Responsibilities:
Establish strong partnership with the Global Process Lead (GPL) and CSC Process Leads to drive process standardization, improvement, documentation and adoption.
Evaluate process improvement opportunities and design efficiencies for potential solutions (i.e., tech / non-tech, including cost/benefit analysis); aligns to IR/CR as needed; manage book of work, participates in prioritization and drives execution
Engage with Systems Operations on technology enhancements in close coordination with the operations team to ensure seamless delivery and implementation of system enhancements, identify issues and drive resolution.
Conduct process reviews to ensure standards are adhered to and drives exception elimination; maintains exception inventory
Support GPL in driving productivity initiatives and promoting a continuous improvement culture
Drives implementation of process-related O&T initiatives including OPRF, Capacity Planning
Drives key transformation initiatives ensuring accountability, timely delivery and seamless execution
Define scope, objectives and deliverables to support business goals in collaboration with GPL and stakeholders
Effectively communicate project expectations to the project team and stakeholders
Proactively track project milestones and deliverables, identify and manage dependencies
Develop and deliver progress reports and presentations
Prepares and delivers executive presentations to seniors on key initiative updates and accomplishments
Function effectively within a multi-disciplinary engineering project team and ensure delivery of a process solution that meets the required outcomes and budget.
Assess/Identify innovation opportunities and/or explore new sources of growth, including new value propositions.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
6-10 years' experience in process engineering/Transformation and Lean required
Strong knowledge of end-to-end P2P Accounts Payable Process with deeper understanding of supplier onboarding
Strong leadership, influencing and matrix management skills, with ability to motivate diverse groups of individuals and successfully present information to seniors and stakeholders for collaboration.
Proven ability to influence and affect end-to-end process change through indirect authority, and drive results with a high degree of accountability.
Exceptional interpersonal and communication skills, with a demonstrated ability to establish rapport and build effective relationships across functions, regions, and all levels of management.
Advanced Program change and implementation skills to drive process standardization in a multi-cultural, cross-product environment.
Proven executive problem-solving, critical thinking and root issue dimensioning capability.
Strong record with organizational and project management skills, ability to multi-task and prioritize in a fast-paced, high pressure, dynamic environment.
Self-starter, results-oriented, positive attitude, flexible, adaptable, responsive, and high energy.
Advanced innovative and conceptual thinking in complex and unchartered organizational model development.
Exceptional ability to manage ambiguity and multiple priorities across stakeholders.
Proven strategic thinking and tactical and execution across multi-geographical teams
Expert time and task management competencies with exceptional attention to detail.
Education:
Bachelor’s/University degree, master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Business Strategy, Management & Administration------------------------------------------------------
Job Family:
Business Process Re-Engineering------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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