At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook

Inviting applications for the role of Senior Process Associate Aerospace Business Analyst

In this role, the Business Analyst position with a primary purpose is to provide support to Power Aero Customer Service Leaders. This role would be directly reporting into Genpact FLM for the BA team in Houston. The role is based at the client's location. It will also require this individual to take operational instructions from the client stakeholder, to ensure their goals are met. Position interacts with all levels of managers and agents within the company. There is a high degree of client interaction. Work effectively with all departments including, but not limited to Compliance, IT, Quality, Legal, HR, etc.

Responsibilities-

Administration-

IC project setup

Review and analyze invoices for correctness and ensure all information necessary is entered

Customer AP requirements

Oracle project setup (order entry)

Oracle maintenance – project budget updates

New customer setup in Oracle

Provide weekly report of attendance to parent company

Initiate Purchase Order Requests (PORs) for subcontracts

Issue Service Dispatch Requests (SDR) for Field Service

Order Entry -

Oracle project setup (order entry)

Oracle updates and maintain project budgets and updates

Create new customer record setup via Oracle

Set-up Projects and order administration for non-end users primarily (parts brokers)

Update and maintain Fleet data and customer information

LM Tech Docs

Service Bulletin issuance

EHS pre-mobilization checklist

Insurance documents updates (from Electric Insurance)

Finance / Receivables / Invoicing -

IBS rejects management

POR requests for subcontracts, Atlanta parts

Invoice management and backlog cleanup

IC project billing

Develop rapport with North American customers

Parts classification and pricing workflow requests stop gap coverage

Parts expediting (gap between depot and shipping)

Warranty management process visibility and execution

Service center QMI output

Vendor recovery support

Complete S/C hand-off notes

Deliverables -

Drive process improvements through measurement metrics

Meet or exceed expectations set forth in in SOW regarding weekly past due accounts, open warranty requests, part allocation reviews, and open project request reviews

Drive a cycler time reduction from project set up requests to execution across the business

Reduce TAT for part number set up in Oracle reviewed quarterly

Drive cycle time reduction to collect cash on customer account receivables

Qualifications we seek in you

Minimum Qualifications / Skills

High School Degree

Proficiency in various MS Office applications especially Excel, Power Point etc.

Self-starter and ability to work independently on running smooth staffing sales and operation process

Ability to work and coordinate with client and various internal teams at Genpact

Preferred Qualifications/ Skills

Experience using Oracle E-Business Applications, or similar business intelligence applications

Experience in Contract/Proposal and Purchase Order analysis

Strong analytical skills

Background in Information Systems a PLUS

Excellent customer interaction and communication skills

Must be able to work in multi-disciplinary teams

Thorough knowledge of Microsoft products with an emphasis on Excel

Relies on experience and judgment to plan and accomplish goals

Why join Genpact? 

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 

Make an impact – Drive change for global enterprises and solve business challenges that matter 

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 

Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day 

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 

Let’s build tomorrow together. 

 The approximate annual base compensation range for this position is $20.00 to $21.00. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Location-based Roles .  Houston TX area candidates are eligible for this role only.”  “Los Angeles, California based candidates are not eligible for this role.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.