Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your momen

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Principal Consultant, Technical Architect

We are looking for a lead for the design and governance of enterprise-scale ServiceNow implementations. As a key technical authority, you will define platform architecture, set development standards, and ensure technical alignment with business objectives. You will work closely with stakeholders, delivery teams, and enterprise architects to maximize the value of the Now Platform.

Responsibilities

Demonstrate expertise in core ServiceNow modules such as ITSM, Request, Incident, Problem, Change, CMDB.

Demonstrate Experience with ServiceNow integrations using REST, SOAP, MID Server, etc.

Proficient in JavaScript, Glide APIs, and ServiceNow client/server-side scripting.

Experience with Flow Designer, IntegrationHub, and Service Portal customization.

Understanding of ServiceNow data models, ACLs, UI Policies, and Notifications.

Define and own the ServiceNow architecture strategy and roadmap across multiple modules and implementations.

Lead architectural reviews, solution design, and technical governance across ServiceNow programs.

Translate complex business requirements into scalable, secure, and performant technical solutions.

Establish and enforce platform design standards, coding practices, and integration frameworks.

Lead the creation of custom demos to be showcased to various client.

Review and validate custom development and configurations for quality and alignment to best practices.

Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations.

Collaborate with enterprise architecture and security teams to ensure compliance with IT and business policies.

Provide architectural oversight for integrations with third-party systems (REST, SOAP, JDBC, MID Server, etc.).

Support DevOps initiatives with CI/CD pipelines and testing automation (ATF).

Mentor development teams and conduct knowledge sharing to uplift technical capability.

Experience with Agile/Scrum delivery methodologies.

Excellent communication and leadership skills.

Qualifications we seek in you

Minimum Qualifications / Skills

ServiceNow Certified Technical Architect (CTA) – Highly desirable

ServiceNow Certified System Administrator – Required

ServiceNow Certified Implementation Specialist (ITSM, ITOM, etc.) – Preferred

ServiceNow Certified Application Developer – Advantageous

Experience with domain-separated environments, MSP models, or multi-instance strategies

Preferred Qualifications/ Skills

Hands on experience in ServiceNow and experience in a technical architect role.

Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain etc.).

Quick learner to adapt to new technologies being released with every major version of SN (GenAI, AI Agents, Workflow Data Fabric, Raptor Db)

The approximate annual base compensation range for this position is [$80,000 to $100,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role”

Location-based Roles (e.g., Richardson roles – metro area can be adjusted by role location) – “Los Angeles, California based candidates are not eligible for this role. <Dallas Metro> area candidates are eligible for this role only.”

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries

• Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000 coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training