Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Business Performance & Insights Senior Manager reports to the Business Insights & Analytics Lead Director.

 

The Business Insights & Analytics team provides the Europe CEO with Executive Support, Performance Management and Business Planning & Initiatives. This is an exciting, fast moving area of the business where we oversee the successful completion of activities critical to the European CEO. Every day brings new challenges and opportunities.

 

You will be part of a small high performing team that automate its processes and enhance the use of self-serviced tools to be used by all stakeholders. You will automate MI processes and driving their continuous improvement in close alignment with the AI and Process Automation team.

 

This role requires a strong commercial, data and business analytic skillset. You will be highly numeric, have excellent working knowledge of excel and experience of managing the mechanics related to reporting including: data extraction, data translation, information logging, analysis and interpretation. You will have the ability to summarise and communicate insightful analysis of key trends, highlighting key Business Risks & Opportunities.

 

Key Responsibilities

Performance Management

Owns reporting for the monthly European scorecard results

Owns regular reporting and insights on the regional and cluster OKRs

Collaborates with the regional and global Strategic and Commercial Operation leads during annual target setting on the definition of OKRs and business objectives for the year

Engages with business stakeholders to deliver performance insights and to facilitate critical business meetings

Prepares performance updates for regular business reviews 

Champions advanced analytics and automated reporting tools to enhance accuracy, efficiency, and self-service capabilities, enabling proactive performance tracking and strategic analysis

Partners with market and global stakeholders to standardize and roll out MI, reports, and dashboards, ensuring consistency and alignment with global objectives.

Provides ongoing support and training for effective data utilization and continuous improvement

Provides data and guidance to measure cluster/market performance

 

Business Analysis

·Develops a deep understanding of the European Region’s business drivers and performance, supporting the Europe CEO Office and other stakeholders with proactive data analysis.

·Leads analysis of current trends and Visa Europe's success to support strategic communications for the Europe CEO.

·Delivers proactive analysis of key trends to enhance understanding of operational and strategic risks and opportunities.

·Performs ad-hoc analyses to generate strategic insights based on business needs.

 

Business operations

·Owns the coordination, content generation and review of the Global Quarterly Business Reviews

Capabilities and Skillset Required

Advanced Technical Skills: Demonstrates expert proficiency in Microsoft Excel, Power BI, and Power Automate, leveraging these tools to drive strategic data analysis, advanced visualization, and process automation

Exceptional Analytical Skills: Ability to interpret complex data and translate insights into actionable strategies.

Attention to Detail: Meticulous in tracking and reporting program metrics.

Market Research: Proficient in understanding market detailed market research and lifting the necessary data to design the commercial programs.

Technology Adoption: Open to adopting new technologies and tools that enhance productivity and efficiency. Think “automation first” so that all tracking and models are scalable.

Collaborative: Excels in a collaborative environment, working effectively with cross-functional teams.

Communication Skills: Excellent written and verbal communication skills, capable of conveying complex information clearly.

Proactive Attitude: Demonstrates a proactive approach to work, consistently seeking opportunities to improve processes and outcomes.

 

Essential Personal Qualities

Strong commercial mindset and seeking the optimal business opportunity in everything we do

Ability to build support, commitment and respect from others by demonstrating professionalism, integrity and expertise. Makes a positive impact by executing on commitments to consistently deliver exemplary results

Demonstrates excellent collaboration skills partnering with internal stakeholders

Cool and calm under pressure with a high level of resilience

Organized and structured. Solution orientated, pragmatic, “can do” individuals with experience of delivering through others. Excellent facilitation and communication skills (written and oral)

Proactive and resourceful individual with strong emotional intelligence, self-motivation, analytical skills and the ability to drive high profile work.

Excellent stakeholder management and organisational skills, a willingness to learn and, must be comfortable navigating challenging forces and working in a fast-paced environment with significant change

Capable of handling complexity and ambiguity, and adapting to evolving organisational requirements. Versatility to tackle a diverse range of issues facing the company (regulatory, commercial, organisational). A problem solver willing to ‘roll up their sleeves’ to get the job done

Excellent verbal and written communication with strong attention to detail. Interest for planning, executing as well as logistics. Strong emotional intelligence. Ability to think on their feet to identify and solve potential issues collaboratively. Manage and prioritize multiple priorities

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

QualificationsExperience in financial services or payments, ideally with some combination of commercial, operations, and finance experienceAdvanced Microsoft Excel and Power BI Expertise: Expert in creating complex formulas, linking databases, and developing comprehensive MI tools. Leads strategic implementation to enhance business intelligence and performance management, while mentoring team members in using these advanced analytical toolsQualified in one of the following: Statistics, Finance, Economics, Business, or Computer Science, Engineering or other quantitative fieldsAbility to communicate complex ideas effectively – both verbally and in writing to stakeholders at all levelsProven ability to service and support a range of internal and external customers, often in parallel and within a shifting set of priorities.Experience working across European markets in the payments sectorMicrosoft Word, PowerPoint

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.