**Company Overview** With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. **About the role:** We are seeking a highly skilled and experienced Senior People Solutions Associate to join our dynamic HR team. This role is pivotal in providing comprehensive administrative support to employees across the EMEA region, ensuring seamless HR operations and contributing to the continuous improvement of our HR processes. The ideal candidate will possess a strong background in HR operations, excellent problem-solving abilities, and a proactive approach to managing HR initiatives and escalations. If you are a dedicated HR professional with a passion for process improvement and employee support, we encourage you to apply for this exciting opportunity to make a significant impact within our organization. **Responsibilities:** + Provide administrative support to employees in the EMEA region through our Case Management System. + Update, create, and manage HR business processes and Standard Operating Procedures (SOPs), while defining and recommending process improvements. + Gather information to identify and solve problems with little or no precedent, and recommend process improvements. + Manage escalations with employees and coordinate resolutions with appropriate Centers of Excellence (COEs). + Create and manage process document requirements for new and existing programs/categories. + Serve as a lead for the team in areas of ownership, allocating work and providing guidance to team members. + Create and execute training for areas of ownership. + Work autonomously within established procedures and practices. + Support global HR program initiatives + Collaborate effectively with the global People Solutions team. **Requirements:** + 5+ years of experience in an HR/HR Operations role. + Knowledge of HR policies, procedures, and regulations. + Bachelor's degree in Human Resources, Business Administration, or a related field. + Strong communication and interpersonal skills. + Attention to detail and ability to handle sensitive information. + Proficiency in HRIS (Human Resources Information System) and MS Office applications. + Strong problem-solving skills and a customer service orientation. + Flexibility to adapt to changing priorities and work in a dynamic environment. **Where we’re going** UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.