As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities

Available to work in 24X7 shift operations when needed Golden Gate configuration, admin , troubleshoot and performance tuning Knowledge of Golden gate HUB-Spoke architecture, downstream capture  Golden gate patching/upgrade experience Experience in heterogeneous golden gate configuration is preferred  Certification & knowledge of other replication tools is plus

Knowledge/understanding of Indian Banking environment and applications.

 

Career Level - IC3