Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

How will you make an impact?

At Thermo Fisher Scientific, our work has a purpose. It requires passion and creates meaningful outcomes. And most of all, our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.

Want to build a successful career and help make the world a better place? At Thermo Fisher Scientific, you can do both.

We are searching for individuals with exceptional communication and language skills, who excel in a global, diverse team, and have a passion for supporting projects that improve the lives of millions.

As a Senior Operations Support Specialist colleague in the Dispatch department, you will be a part of a diverse team that speaks over 6 languages and build a friendly and upbeat working environment. This position is a phenomenal fit for people who enjoy working in an international setting, communicating with B2B customers over the phone and via email whereby a wide range of administrative tasks are fulfilled.

Based at our Shared Service Center in Budapest, the Dispatch team provides the following support, in a nutshell:

First Point of Contact Customer support to B2B clientsInternal support to Thermo Fisher partners and the field engineering teamDelivers professional service and excellence in a high-volume diverse work environment

What we offer?

A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valuedLearning opportunities like (inhouse trainings/language courses) or other development opportunities to flourish your career or thrive your personality.If you join, you could include yourself into our supportive and caring social communities and networksCompetitive wage and benefits package including cafeteria, medical insurance, pension, hybrid working modelYearly Incentives, performance-based bonus program

What will you do?

Acting as First Point of Contact for our customers and providing efficient solutions to their concerns, dealing with queries mainly via email (90%) and phone (10%) with Business-to-Business customers (B2B)Dispatching all incoming emails to the accurate internal departmentCreate and assign tickets in the ticketing systemsCreate quotations in the ticketing system and/or in SAPMaintain customer databasesCreate and maintain equipment recordCross-support is crucial within the teams

How will you get here?

Minimum 1+ years of customer service experience is preferredRequires a high school graduate, a bachelor’s degree is preferredFrench C1 level (written and spoken) and English C1 level (written and spoken)Proficient Microsoft Office userStrong written and verbal communication skillsGood problem-solving skill and result oriented demeanorDisplay attention to detail and accuracy in the workplaceGood organizational skills and the ability to prioritize efficiently