Job Title

Senior Operations Staff

Loc

Bhiwandi

2. Key Responsibilities

Responsibilities

Operational

·       Drive adherence to Standard Operating Procedures in the Ground Hub. Managing day-to-day activities to ensure smooth movement of shipments within the hub (in housework).

·       Monitor the Ground Hub operations performance against the set targets/ performance benchmarks and identify and drive implementation of corrective actions.

·       Ensure that all network connections are done on time and as per commitments.

·       Ensure appropriate completion of all necessary regulatory clearances and paperwork (octroi, sales tax, etc.)

·       Responsible for liaising effectively with local statutory, civic and Government bodies for resolution of any local issues for ensuring smooth operations of the Ground Hub

·       Ensure handling of all operations and customer support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc.

·       Ensure adherence of operations teams to safety, health and environmental requirements

People

Provide direction, guidance and support to the employees to help them discharge their duties effectivelyEnsure capability building for the team

Eligibility:

Minimum educational qualification 12th in any stream.Having good technical skills.