Meet Our Team:

Pegasystems develops strategic applications for sales, marketing, service and operations. Pega's applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega's Global 500 customers include the world's largest and most sophisticated enterprises. Pega's applications, available on-premises or in the cloud, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients' strategic business needs. Pega's clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use and global scale.

Picture Yourself at Pega:

This role will focus on project management, department administration tasks, budget management, calendar maintenance, meeting organization, reporting, and presentation coordination.

What You'll Do at Pega: Day to Day Support Operations for Cloud Operations & EngineeringGlobal Staffing and SchedulingResource ManagementCalendar managementExpense managementVendor ManagementGlobal Stakeholder Management- coordinating with VP’s across various business groupsVisitor Management at Senior levelsHandling partner POs and payment schedulesShift allowance mgmt. and Co-ordination with Pega India Finance Team on Payments processing paymentsIndustry Presence- Engaging with Industry leaders/ events/ managing participation- presenceCustomer/Partner Connects- Supporting Customer and partner connections in IndiaHandling Employee Engagement activities, events and programsRunning MBR, QBR and other such governance co-ordination Capturing minutes and action items and follow through the actions from governance meetingsPlan, organize and help execute Business offsites, events locally and for other locations across the globeCoordinating and running point as Cloud Ops representative for India events – Events at India level like townhalls and other large gatheringsWorking with vendors for organizing events, merchandise etcBudget management for Cloud OpsHandle Operational Reporting, preparing BusinessHandle Rewards and RecognitionHandle Projects, Programs or Initiatives at Cloud Ops Global levelWork very closely with Facilities, Operations, Finance and other support organizations to get various action implemented as part of daily operationsHost industry events at Pega as required, Host customer/partner visits and events

Who You Are:

The Senior Technology Operations Specialist is a member of the India Executive Administration and Operations team and provides high-level project management, administrative, and operations support to the Cambridge based Product Engineering department. This role will focus on project management, department administration tasks, budget management, calendar maintenance, meeting organization, reporting, and presentation coordination.

What You've Accomplished: Bachelor's Degree or equivalent experience4 to 10 years' experience in an admin role or Business operations role with demonstrated administrative or project management skillsHigh proficiency in Microsoft Word, Excel, Outlook, Internet, PowerPointAbility to collaborate with cross functional teams, Vendors and partnersCreativity and problem solving skillsResilience: Ability to deal effectively with pressure and capably perform in stressful situationsCommunication skillsCan-do attitude: Demonstrated willingness to overcome obstacles

Strategic Collaboration
Partner with global Cloud Operations tribe leaders to develop and execute strategic plans aligned with Cloud Engineering & Operations objectives.
Cross-Functional Coordination
Facilitate seamless communication and collaboration across Cloud Technologies, Cloud Engineering, and GCS teams to ensure operational alignment and continuity.
Process Optimization
Identify and implement improvements in business processes to enhance efficiency, effectiveness, and scalability across cloud operations.
Data-Driven Insights
Design and deliver comprehensive reports and dashboards on key operational metrics—including shift allowances, Return to Office (RTO) trends, travel expenses, and reimbursement data—to support informed and timely decision-making.
Employee Engagement & Recognition
Lead initiatives to foster a culture of appreciation and motivation by maintaining real-time recognition practices, developing frameworks to encourage managers to actively recognize team contributions via platforms like Fond, and driving participation in recognition programs such as Employee of the Month, Team Awards, etc.

Pega Offers You: Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunitiesAn innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

 

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Job ID: 22372

AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.

Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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Pegasystems Limited UK Gender Pay Gap Statement
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