Senior Operations Specialist Job Category: Client Support Location: India - Karnataka - Bangalore **Meet Our Team:** Pegasystems develops strategic applications for sales, marketing, service and operations. Pega's applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega's Global 500 customers include the world's largest and most sophisticated enterprises. Pega's applications, available on-premises or in the cloud, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients' strategic business needs. Pega's clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use and global scale. **Picture Yourself at Pega:** This role will focus on project management, department administration tasks, budget management, calendar maintenance, meeting organization, reporting, and presentation coordination. **What You'll Do at Pega:** + Day to Day Support Operations for Cloud Operations & Engineering + Global Staffing and Scheduling + Resource Management + Calendar management + Expense management + Vendor Management + Global Stakeholder Management- coordinating with VP’s across various business groups + Visitor Management at Senior levels + Handling partner POs and payment schedules + Shift allowance mgmt. and Co-ordination with Pega India Finance Team on Payments processing payments + Industry Presence- Engaging with Industry leaders/ events/ managing participation- presence + Customer/Partner Connects- Supporting Customer and partner connections in India + Handling Employee Engagement activities, events and programs + Running MBR, QBR and other such governance co-ordination + Capturing minutes and action items and follow through the actions from governance meetings + Plan, organize and help execute Business offsites, events locally and for other locations across the globe + Coordinating and running point as Cloud Ops representative for India events – Events at India level like townhalls and other large gatherings + Working with vendors for organizing events, merchandise etc + Budget management for Cloud Ops + Handle Operational Reporting, preparing Business + Handle Rewards and Recognition + Handle Projects, Programs or Initiatives at Cloud Ops Global level + Work very closely with Facilities, Operations, Finance and other support organizations to get various action implemented as part of daily operations + Host industry events at Pega as required, Host customer/partner visits and events **Who You Are:** The Senior Technology Operations Specialist is a member of the India Executive Administration and Operations team and provides high-level project management, administrative, and operations support to the Cambridge based Product Engineering department. This role will focus on project management, department administration tasks, budget management, calendar maintenance, meeting organization, reporting, and presentation coordination. **What You've Accomplished:** + Bachelor's Degree or equivalent experience + 4 to 10 years' experience in an admin role or Business operations role with demonstrated administrative or project management skills + High proficiency in Microsoft Word, Excel, Outlook, Internet, PowerPoint + Ability to collaborate with cross functional teams, Vendors and partners + Creativity and problem solving skills + Resilience: Ability to deal effectively with pressure and capably perform in stressful situations + Communication skills + Can-do attitude: Demonstrated willingness to overcome obstacles **Pega Offers You:** + Gartner Analyst acclaimed technology leadership across our categories of products + Continuous learning and development opportunities + An innovative, inclusive, agile, flexible, and fun work environment + Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company \#LI-LR1 Job ID: 22372 **AI in Action –** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. **Culture –** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. **Export Compliance –** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. **Accommodations –** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits. It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law. https://www.pega.com/about/careers/equal-employment-opportunity