Senior Operations Manager Job ID 221637 Posted 16-Jun-2025 Service line GWS Segment Role type Full-time Areas of Interest Property Management Location(s) Makati City - National Capital Region - Philippines **About the Role:** As a CBRE Senior Operations Manager, you will assist with managing the staff responsible for all functional aspects of a single property or portfolio of commercial, industrial, or retail properties for a client. **What you’ll do:** + Lead, motivate, and support a large team within an evolving and time-sensitive environment, including career development plans for direct reports and top-down + Manage reporting, analysis, and action planning on metric compliance, contractual obligations, and employee satisfaction to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service + Partner with cross-functional teams to improve proprietary tools and systems + Work closely with legal and safety departments to ensure that activities remain compliant + Oversee asset, access, and configuration management of applicable clients, vendors, suppliers, and internal stakeholders + Conduct budget reviews, cost plans, and ensure operational expenses are within threshold, receivables are timely recovered, and segment operating profit, and revenue plans are achieved; financial risks and opportunities duly mitigated, leveraged, and reported to upper management and relevant stakeholders + Responsible for overall metric compliance across balance scorecard and CBRE, GBS, and Business Unit objectives + Engage with solution and transition to effectively design account, project, platform support scope, commercial, pricing, and mobilization to achieve business and client requirements + Develop, implement and maintain quality control procedures and processes including data collection, data management and data analysis to ensure highest level of product and service quality + Conduct regular audits and reviews of products and services to ensure they meet established quality standards and customer expectations. + Collaborate with cross-functional teams to resolve quality-related issues and ensure continuous improvement; create and maintain quality-related documentation, including procedures, work instructions, and reports + Ensure in effective transition-in and transition-out of accounts and addresses risks and opportunities + Maintains good client and stakeholder relationship through consistent governance + Responsible for career development and succession planning of direct reports and all resources within the business unit + Prepare the team for internal and external audit activities to manifest adherence to quality management systems, internal management requirements, and external certification standards + Design thoughtful employee engagement programs to retain, attract, and develop quality talents **What You’ll Need:** + Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. CPM or RPA professional designation or candidacy preferred. + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. + Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. + Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Extensive organizational skills with a strong inquisitive mindset. + Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations. Requires advanced knowledge of financial terms and principles and ability to conduct advanced financial analysis. **Company Perks and benefits:** + Government Mandated Benefits + Hybrid Work Setup + Paid Leaves (15 SL and 15 VL annually) + HMO with up to three free dependents + Life Insurance + Annual Performance Bonus + Annual Merit Increase CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)