Job Summary

Job Description

What is the opportunity? 

Senior Operations Initiative Lead role is responsible for representing Client Acquisition & Service operational teams on initiatives aligned with the Insurance & Operations strategy.  This role acts as the primary point of contact between Operations and Digital Delivery and other business partners to ensure desired outcomes are clearly understood and achieved. They will utilize operational, product and process knowledge to lead initiatives by collaborating with designated subject matter experts to contribute to the vision, design, and implementation of initiatives to achieve Operational Excellence. They will present findings, process impacts, identify business requirements, and share alternatives to improve quality, customer satisfaction, employee experience and cost performance. This role holds a senior level of trust and authority to make recommendations and decisions on behalf of, or in conjunction with Operations Process Owners and Operations Leaders and presents opportunities to achieve career goals and objectives.

What will you do?

•Manage medium to high complexed initiatives from start to finish representing Operations as a key stakeholder on Digital and other business partner projects

•Partner with Digital development teams and translate business strategy into operational process requirements, working alongside Process Owners, Business Leaders, and Operations Enablement for implementation and control plans.

•Advocate and champion for the business and participate in new initiatives by identifying opportunities for improvement and simplification consistent with the vision of Operational Excellence in addition develop initiative implementation plan with internal/external partners.

•Identify potential operational process risks, issues, and decisions to mitigate and communicate quickly to meet objectives or revised and approved objectives

•Responsible for the development of Business Readiness plan and collaborates to ensure successful initiative implementation for operational teams through to steady state

•Utilize end-to-end operations knowledge, SOP writing, and facilitation skills as required to support other Operational Excellence teams and partners on high impact cross-functional initiatives to ensure successful and timely implementation

What will you need to succeed?

Must Have

•Minimum 5 years of Life & Health insurance experience

•Project related experience with a focus on business implementation process, design and delivery

•Demonstrated knowledge of tools and techniques for planning, monitoring, and controlling initiatives

•Demonstrated prioritization and organization skills with the ability to work towards multiple deadlines

•Analytical thinking and attention to detail

•Change Management and adaptability

Nice to have:

•Experience in the following is considered an asset

•Digital Business Specialist (former Business Specialist)

•Experience in client-facing Insurance operations role ideally with knowledge of Inforce Client Service processes or related Ingenium knowledge/skillset

•Project Management and/or Business Analyst experience

•Knowledge of various Insurance business lines (Life & Health, Group Benefits, Wealth)

What's in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Business Appraisals, Business Process Design, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Organizational Change Management, Process Management, Time Management, Waterfall Model

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-19

Application Deadline:

2025-07-05

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.