Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

LOB Description:

​The Senior Operations Analyst will be responsible for reviewing and processing work for the Escrow Management Service product activities. 1099 and 1042 reporting and Form W-9 and W-8 validation is heavily emphasized. The candidate is the first point of contact for inquiries from business partners and clients via email or phone channel for Escrow Operations Support activities. Responsible for reading, analyzing and/or determining the appropriate handling and resolution of client requests. Will work with internal and external business partners/clients to provide resolution to inquiries, issues, and/or technical support. Candidate will be responsible for processing/verifying sub-account set ups, maintenance, sub-account disbursement, research and allocations for the Escrow service.  Other responsibilities include assigning incoming work, assisting with procedural reviews, internal audits, gathering statistical information and producing monthly reports. Conduct simple/complex research and provide timely responses to inquiries by utilizing the various bank systems to support client requests. The candidate must actively support a team environment and quickly shift priorities while focusing on the needs of our customers while maintaining an organized approach to managing daily activities and simultaneously handling multiple demands to achieve optimal efficiency and productivity. The candidate should be able to work quickly without sacrificing quality and should also demonstrate the ability to build effective relationships with business partners and clients. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents should have a full working knowledge of operations acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.
 

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Required Qualifications:

Individuals typically have 2 to 4 years of experience in banking and/or treasury management services.Some working knowledge of tax forms, 1099s / 1042s.Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications.Ability to analyze and resolve customer inquiries.Previous positions must have included solid customer contact.PC proficiency - experience with all Microsoft Office applications, particularly Excel and Microsoft Access Databases.Experienced in writing and modifying procedures. Manages multiple priorities with attention to detail.Strong business partnering and relationship management skills.Self-motivated; able to work unsupervised.Strong time management and task prioritization skills with the ability to manage their own time and tasks.Able to ask critical questions to identify opportunities.Manages risk effectively.

Desired Qualification:

Mainframe, ImageView, Wire Inquiry, GFS, OBA and AVAYA experience.
 

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.Excels in working among diverse viewpoints to determine the best path forward.Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.Commitment to challenging the status quo and promoting positive change.Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world​.

 

Shift:

1st shift (United States of America)

Hours Per Week: 

40