Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in enhancing our clients’ experience through exceptional operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether performing maintenance, troubleshooting equipment, or providing reception services, you will be at the heart of our service delivery.
Roles and Responsibilities:Operate high-volume 2D or 3D print and copy machines, ensuring quality and efficiency.
Troubleshoot equipment issues and escalate technical problems for timely resolution.
Deliver exceptional customer service by responding to inquiries, coordinating service calls, and managing job requests.
Maintain accurate records, manage inventory, and calculate service charges.
Collaborate with team members to ensure timely delivery of completed jobs and support other building functions.
Assist with meeting room setups, light maintenance, and reception duties as needed.
Adhere to safety protocols and maintain a secure work environment while handling equipment and materials.
Qualifications – Must Have:High school diploma or GED.
Minimum of 1 year of relevant work experience.
Proficiency in basic computer skills, including Microsoft Office Suite.
Strong communication skills and ability to perform in a fast-paced, customer-centric environment.
Qualifications – Nice to Have:Previous experience in copy services or related fields.
Basic knowledge of electronics and copier equipment repair.
Valid driver's license with minimum auto insurance coverage.
Why Join Us?In this role, you’ll be at the forefront of innovation, delivering solutions and exceptional service. If you're ready to make a meaningful impact and grow in a supportive, fast-moving environment, we invite you to apply and help shape the future of service excellence.