Job Title: Senior On-Site Service Specialist Summary

Join our dynamic team as a Senior On-Site Service Specialist, where you’ll play a pivotal role in enhancing client experiences through exceptional operations support. This role involves working with advanced technology in high-volume duplicating, production, sorting, and mailing tasks. You’ll also provide maintenance, troubleshooting, and reception services—becoming a key part of our service delivery.

Roles and Responsibilities Operate high-volume 2D or 3D print and copy machines with precision and efficiency. Troubleshoot equipment issues and escalate technical problems for timely resolution. Provide outstanding customer service by managing inquiries, coordinating service calls, and processing job requests. Maintain accurate records, manage inventory, and calculate service charges. Collaborate with team members to ensure timely delivery of completed jobs and support building operations. Assist with meeting room setups, light maintenance, and reception duties as needed. Follow safety protocols and ensure a secure work environment while handling equipment and materials. Qualifications – Must Have High school diploma or GED. Minimum of 1 year of relevant work experience. Basic computer skills, including proficiency in Microsoft Office Suite. Strong communication skills and ability to thrive in a fast-paced, customer-focused environment. Qualifications – Nice to Have Previous experience in copy/print services or related fields. Basic knowledge of electronics and copier equipment repair. Valid driver’s license with minimum auto insurance coverage.