The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our professionals with the resources they need to solve critical problems and shape the future of our business, which is why we need you. We are seeking a dynamic individual who is passionate about delivering quality service to our customers and distribution channels. As the **Senior Officer, Underwriting** , we’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. **Position Responsibilities:** + Underwrite cases to ensure satisfactory services are delivered within agreed turnaround times. + Handle and resolve problem cases skillfully and independently. + Handle enquiries from distribution channels via phone and/or email. + Conduct and arrange training for distribution channels. + Perform timely updates of the underwriting guidebook and forms. + Support benchmarking of competitors’ practices, delivering recommendations to enable the upgrade of existing guidelines. + Ensure underwriting standards and practices comply with audit guidelines and regulatory requirements. + Participate in product development and/or projects as required. + Travel to HK may be required. **Required Qualifications:** + A degree holder with a minimum of 6 years of relevant working experience, preferably in the life insurance industry or medical field. + LOMA qualification; FLMI is preferred. + High attention to detail, excellent organizational skills, and strong problem-solving abilities with a customer-centric mindset. + Excellent interpersonal and communication skills, a positive attitude, high level of engagement, and strong collaborative skills. + Ability to work under stress and tight schedules. + Good command of spoken and written English and Chinese. + Proficiency in Word, Excel, PowerPoint, and Chinese word processing. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido