Job Responsibilities

Provide a wide range of administrative and operational support to the Operation and Project team so as to maintain and excel the operational capability of Cigna Direct;

Coordinate regular call center administrative tasks such as timely generation of sales reports, commission report, preparation of sales data analytics, etc;

Support the Project team for new products launch e.g. participation in working committees, preparation of product’s materials, campaign code setting, conduct User Acceptance Tests (UAT), etc;

Collaborate closely with internal teams such as Sales team, Resourcing team, Training team or Quality Enhancement team on projects or activities to drive continuous improvement and departmental efficiency;

Assist on any ad-hoc administrative tasks and business projects as assigned

Experience / Knowledge, Education and Other Requirements

Degree holder in any related discipline (non-degree holder with relevant experience will also be considered);

Attainment of IIQE Paper I, II would be an advantage;

A minimum of 3 years’ experience in insurance industry, preferably in medical insurance or healthcare companies with a minimum of 1 year call center experience;

Good command of written and spoken Chinese and English;

Proficient in MS Office including Word, Excel, Powerpoint;

Self-motivated, with positive and growth mindset, able to multi-task and work under tight timelines.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.