Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Operations Shared Services (OSS) drives operations' performance standards, service excellence, and consistency across the Group and our Global Service Centres (GSCs). This central team oversees areas such as business intelligence, cost management, reporting, billing and regulatory compliance. In addition, through its GSC Capabilities team, they are responsible for enterprise-wide workforce management, location strategy, future skills, and group common services (AI, automation, and other strategic initiatives).

We are currently seeking a high calibre professional to join our team as a Senior Officer, MPF Administration (12 months - Fixed Term Contract).

Principal Responsibilities

In this role you will

Perform operational and administrative support to the teamHandle physical document submitted from the customers and dispatch benefit payment to the customers within regulatory timelinePrepare and arrange blasting the e-communication messages to the customers on a regular basisSupport initiatives to enhance customer experience via streamlining and digital journeyConduct testing of the new initiative of e-communication messages before implementationPerform quality assurance of management statistic report produced by Operation TeamHandle special projects and ad hoc tasks as assigned by assistant managers/managers