Join our dynamic Team at DHL Global Forwarding! We are looking for a Senior Ocean Freight Import Specialist to join our Ocean Import Team at our Sydney Station.

About Us

We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail, we are decisively positioned as “The logistics company for the world.”

Key Responsibilities

    ·         To coordinate and complete all shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport; additionally, you will provide support, guidance and training to less experienced / newer team members as needed.
·         To lead the planning and execution of BMSB seasonal protocols, liaising with origin offices, customs brokers, and shipping lines to ensure compliance and timely cargo movement.
·         To ensure accurate and timely reporting of import cargo, maintaining visibility across shipments and supporting internal and external stakeholders with relevant updates.
·         To ensure that all relevant quality KPIs are met or overachieved on a consistent basis.
·         To manage EDO handovers and oversee billing activities, ensuring documentation accuracy and alignment with operational timelines.
·         To ensure the implementation of necessary regulatory compliance procedures relating to commodity and locations for shipments.
·         To build and maintain strong relationships with CFS and shipping lines to streamline import operations, resolve issues, and optimise service delivery.
·         To resolve issues in day-to-day delivery and implement best practices, focusing on increasing effectiveness and efficiency.
·         And to execute any other duties assigned by your manager that fall within the general scope of the role

Key Accountabilities

To proactively oversee the customer shipments to ensure satisfaction at every touchpoint, fostering loyalty and driving repeat business.To minimise cost on every job file and maximise gross profit on every job file.To resolve issues with operational workflow and/or based on customer feedback, only escalating to your supervisor when unable to do so.To ensure all required documentation are in place as per the shipment requirements/SOP.To provide training and guidance as needed and/or directed by your manager to ensure team success

To be successful you will need

All employees are expected to demonstrate our core behavioural dimensions to be successful.

To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.

What to expect from us

What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Hybrid working options available after successful onboarding.Consistently voted as a great place to work.Focus on wellbeing with annual fitness subsidy.

If you are looking for a career, and not just a job, and believe you would be good fit for the position; Apply now!.