This specific role is for Sr Technical Support Analyst, who provides technical support services to Oracle Customers. The focus areas are Oracle Systems and Hardware products, including Network, Servers, Engineered Systems and Oracle Cloud (Hardware and Networking). Based on business needs and candidate's qualifications/skills, extend to Oracle Cloud Infrastructure.

 

Specific Knowledge and Experience:

Good understanding of the concepts of system architectures and operating systems Experience in public or private or Hybrid cloud like Oracle Cloud, AWS, Azure, Google Cloud, Rackspace, VMWare Experience in at least one of the following technologies; TCP/IP Protocols, Network Interfaces, Aggregation and Virtualization, DNS, NFS, Samba, SNMP, NAT, Gateway, Naming Services, Sendmail, Network Security, Ethernet Switches (VLAN/VXLAN/STP) or Infiniband Switches, Routers, IPsec, Load Balancers, Routing Protocols (OSPF/BGP/MPLS/RIP), SDN, CDN, Network device drivers Experience with diagnostic tools such as iperf, mtr, traceroute, dig, cURL ssh, Wireshark, Network Logs, Netbrain, Thousand Eyes, Network Monitoring/Troubleshooting Tools, Network Performance, Terraform Experience configuring software based IPSEC and SSL based VPN Solutions such as openswan, openvpn, corente, openconnect, libreswan, vyatta, ipsec-tools/racoon, quagga Experience Configuring and supporting IPSEC-based VPNs and IPSEC capable hardware devices such as Juniper, Cisco, Sonicwall, Palo Alto Networks, FortiGate, Checkpoint etc Experience with Cisco, Juniper, Arista, Brocade, Checkpoint, Mellanox, F5 products a plus Certification a plus: CCNA, Security, Network, AWS, Azure, System Administration in Unix/Linux/Solaris/Windows, VMWare, Openstack Experience in C programming or shell programming or python or perl or Java or Ruby a plus Experience working with REST API based services a plus Experience in virtualization technologies a plus; VMWare, Xen, KVM, Hyper-V and/or Solaris LDOM/Zones Must have great skills in troubleshooting and problem resolution Good customer interaction and organizational skills, able to maintain a high level of customer satisfaction Excellent verbal and written English Language communication skills\Ability to occasionally cover weekends and public holidays and be part of an on-call shift rotation for out of hours (~once every 6-7 weeks)