**Date Posted:** 2025-06-25 **Country:** United States of America **Location:** HMD31: Annapolis, MD 2551 Riva Road , Annapolis, MD, 21401-7435 USA **Position Role Type:** Onsite **U.S. Citizen, U.S. Person, or Immigration Status Requirements:** U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems. **Security Clearance:** None/Not Required Join our Tier 2 CAS Network Operations Center (NOC) team, where you’ll be at the heart of ensuring high availability and world-class performance for critical communications systems across the Connected Aviation portfolio at Collins Aerospace. Do you thrive under pressure, love solving puzzles, and want to be part of a 24/7 global operations center that supports the aviation industry? This is your opportunity to make a real impact in a dynamic, fast-paced environment, surrounded by experts who will challenge and grow your technical and troubleshooting skills. **What YOU will do:** + Monitor network management systems and collaborate with telecom providers to drive timely service restoration efforts. + Accurately log and track incident details in the incident management tool, ensuring clear, up-to-date documentation. + Diagnose and resolve systems and network issues—including IP networks, messaging systems, and air-to-ground data communications equipment—by applying technical expertise. + Resolve basic technical queries independently; support escalation of moderate-to-complex issues in collaboration with senior team members. + Interpret and follow established network operations processes, using sound judgment to reduce downtime and service disruptions. + Contribute to the design, configuration, and deployment of network solutions, while identifying opportunities to improve efficiency through automation. + Participate in a 24x7x365 operations schedule, including some weekends and holidays. **What YOU will learn:** + You will be trained across three key NOC functions—Transport, DataLink, and Applications—within 4–6 months, gaining a broad skill set across the CAS ecosystem. + You will gain hands-on experience monitoring: + Transport: ARINC Global Network components including routers, switches, firewalls, and circuits from core to edge. + DataLink: Ground station radios and central systems that power air-to-ground communications. + Applications: Messaging infrastructure responsible for processing millions of mission-critical messages daily. **Qualifications You Must Have:** + Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience + U.S. Citizenship is required due to government contract security requirements. + Current or in progress: CCNA or Security+ certification + Prior experience in a customer service-oriented technical support environment. + Prior experience with TCP/IP networking protocols, computer hardware/software interconnection, and interface standards. + Experience troubleshooting Cisco equipment and working knowledge of routing protocols such as HSRP and BGP. **Qualifications We Prefer:** + Proficiency in multitasking, including prioritizing multiple incidents and collaborating across teams. + Strong attention to detail and ability to analyze and interpret complex system behavior. **What We Offer** Some of our competitive benefits package includes: • Medical, dental, and vision insurance • Three weeks of vacation for newly hired employees • Generous 401(k) plan that includes employer matching funds • Tuition reimbursement • Life insurance and disability coverage • Ovia Health, fertility, and family planning • Employee Assistance Plan • Incentives for a Healthy You • Autism Benefit • Doctor on Demand • Adoption Assistance • Second Opinion program • And more! **Learn More & Apply Now!** Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today. * Please consider the following role type definitions as you apply for this role. **Onsite:** Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. **Relocation assistance is not eligible for this role.** At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day. The salary range for this role is 55,000 USD - 111,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. _RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act._ **Privacy Policy and Terms:** Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.