Responsibilities: + Design and select medium-complexity storage, data center, network, and client/server environments to design solutions in line with industry best practice and provide a third-line point of escalation for appropriate global infrastructure solutions. + Carry out a range of activities under the guidance of more senior colleagues to support the drafting of engineering standards and specifications and the evaluation of the effectiveness of those standards. + Discuss and recommend technical developments to improve the quality of the website/portal/applications software and supporting infrastructure to better meet users’ needs. + Provide fault isolation and resolution for complex challenges to limit and address issues promptly. + Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required. + Perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues. + Contribute to development of existing and new applications by analyzing and identifying areas for modification and improvement. Contribute to development of new applications to meet customer requirements. + Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Skills: + Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements. + Works without supervision and provides technical guidance when required on developing software using programming languages. + Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making. + Works without supervision and provides technical guidance when required on managing information throughout its lifecycle by designing and executing appropriate architectures, policies and practices. + Works without supervision and provides technical guidance when required on ensuring that IT applications meet required specifications by designing, executing and reporting on tests of systems and services. + Works with full competence to understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business. Typically works without supervision and may provide technical guidance. + Works with full competence to conduct activities to collect, analyze, diagram (model), and report information and data flow, including state changes, to help make strategic decisions, achieve major goals, and solve complex problems. Typically works without supervision and may provide technical guidance. + Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed. + Works with full competence to envision and document the future state of processes and products by identifying the solution scope, potential value of the future state, and the changes to the process, products, organization infrastructure, capabilities, and technology necessary to achieve the desired future state. Typically works without supervision and may provide technical guidance. + Works with full competence to utilize the appropriate modeling tool(s) to diagram the requirements from data and state changes, process and process improvements, as well as use cases and user stories. Typically works without supervision and may provide technical guidance. + Works without supervision and provides technical guidance as needed on executing engineering designs using the appropriate methods, tools, processes and software. + Works without supervision and provides technical guidance as needed on achieving engineering development targets using appropriate methods, tools, processes and software. + Works without supervision and provides technical guidance when required on producing technical engineering specifications and related materials. + Works without supervision and provides technical guidance when required on how to get results using new and advanced engineering technologies. + Works without supervision and provides technical guidance when required on maintaining the security, integrity, compliance and continuity of IT systems and services. + Works with full competence to prepare process maps, flowcharts, and organizational diagrams using specialized tools and techniques. Typically works without supervision and may provide technical guidance. + Works with full competence to conduct gap analysis between current and future states to identify components of the overall change strategy. Typically works without supervision and may provide technical guidance. + Works with full competence to employ customer-oriented behaviors that help engineers connect with their customers in productive and efficient ways, creating positive, defining moments. Typically works without supervision and may provide technical guidance. + Works with full competence to recognize sales opportunities during service interactions to enhance overall customer service. Typically works without supervision and may provide technical guidance. + Works with full competence to employ a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution. Typically works without supervision and may provide technical guidance. + Works without supervision and provides technical guidance when required to articulate the customer needs in the customer's business language and business context.