Meet the Team

We are the Customer Service IT Team, part of Connected Experience Transformation Office (CETO) in Cisco IT. We deliver best in class enterprise scale IT solutions used by Cisco Customer Experience (CX) or Technical Assistance Center (TAC) and by Cisco partners & customers. These solutions enable Cisco Technical Support Team with best tools to provide world class support experience for Cisco Partners and Customers. The Customer Services IT team uses cutting edge technology to automate and orchestrate complex business processes. This include using AI to provide premium support experience ranging from proactive support, service request deflection and augmenting Cisco support engineer and much more.

Your Impact

As a MuleSoft Developer, you will be responsible for developing application integrations between Salesforce and other IT systems. The development effort includes critical understand of API security (authentication and authorization), application logging and solve existing integration. Working in different areas like>

MuleSoft Development. Design, develop, and deploy scalable and high-performance integrations using MuleSoft AnyPoint Platform. Salesforce Integration. Implement complex integration solutions with Salesforce, ensuring efficient data exchange and business logic alignment. API Management. Build, externalize, and handle APIs using MuleSoft AnyPoint Platform while ensuring consistency to industry standard methodologies. Security Implementation.Configure MuleSoft AnyPoint Platform to apply robust security controls via OKTA or other identity management systems, ensuring compliance with security standards and policies. Rate Limiting. Implement and handle rate limits to control API usage and ensure service availability. Data Integration. Design and implement seamless data integration flows, ensuring real-time or batch processing as per requirements. Comprehensive Logging. Develop and maintain comprehensive logging frameworks in JSON format, ensuring seamless forwarding to Splunk or similar applications for monitoring and analysis. API Documentation. Produce and maintain high-quality API documentation in industry-standard formats such as Open API Specification (OAS). Collaboration. Work closely with multi-functional teams, including architects, developers, and business analysts, to understand integration needs and deliver solutions. Performance Optimization. Continuously monitor and improve integration performance, scalability, and reliability. Minimum Qualifications:

Minimum 8 years of demonstrable experience in MuleSoft development and integration, with the following areas:

Sophisticated integrations with Salesforce and supporting APIs. MuleSoft AnyPoint Platform and its components (e.g., API Manager, Runtime Manager, Exchange). Solid grasp of API design principles and industry-standard formats (e.g., Open API Specification). Proficiency in JSON for data formatting and logging. Confirmed experience in implementing security controls (e.g., OKTA or other security layers) and applying rate limits. Solid understanding of data integration flows and enterprise integration patterns. Preferred Qualifications: Experience with logging frameworks and forwarding logs to Splunk or similar applications. MuleSoft Certified Developer or Architect certification. Familiarity with additional API gateways or integration platforms is a bonus. Experience with DevOps practices and CI/CD pipelines related to integration deployments. Strong problem-solving skills and analytical approach. Ability to collaborate effectively within a team and communicate technical concepts to non-technical interested parties. Meticulous with excellent organizational and documentation skills. #WeAreCisco

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create important solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with appreciation to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you....Less