About the Role:

We are seeking a detail-oriented and proactive Patch Management Engineer to join our team and take ownership of the delivery, governance, and reporting of Microsoft Windows patching across our customer base. You will be instrumental in ensuring high levels of security and compliance through effective vulnerability remediation and patch deployment. This role is critical in maintaining the integrity and performance of our client environments through rigorous process execution and continuous improvement.

🔹 Key Responsibilities:

Deliver monthly Microsoft Windows OS patches using industry-standard tools (e.g., Automate, Microsoft Defender).

Govern and manage the patching lifecycle, including scheduling, rollout, and tracking across diverse customer environments.

Troubleshoot patch deployment failures in collaboration with internal teams and develop effective remediation strategies.

Maintain high patch compliance (target: 99%) and compile detailed data for monthly compliance reporting.

Interpret identified vulnerabilities and develop structured remediation plans; coordinate with technical teams and create tickets as needed.

Lead the onboarding process for new clients into patch management, including agent deployments and initial setup.

Create and maintain accurate process documentation, standard operating procedures (SOPs), and knowledge base articles.

Utilize a strong analytical mindset to identify root causes, optimize workflows, and contribute to ongoing service improvements

🔹 Requirements:

Proficiency with Microsoft Windows Server (2012 and newer).

Hands-on experience with Microsoft Defender and its patching capabilities.

Experience using patch management and vulnerability scanning tools.

Familiarity with ITSM platforms, particularly ServiceNow (SNOW).

Strong troubleshooting skills and the ability to work both independently and as part of a collaborative team.

Excellent documentation, reporting, and communication skills.

Ability to interpret vulnerability data and translate it into actionable remediation steps.

Benefits

As a valued member of ‘Logicalis Asia Pacific MSC' you will enjoy several benefits, such as;

Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"

Pick your own adventure: Our people have moved from Helpdesk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we'll fund you to learn it, so you can become it!

Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.

Flexible, modern, working arrangements: A hybrid working model that allows for a balance of productive remote working and in-person collaboration.  

Do I need to meet all the requirements to apply?

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity.

About us:

We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.