Kforce has a client in Louisville, KY that is seeking a Senior MDM Engineer who will support hardware, software, and cloud services and help deploy, manage, track, and audit mobile devices. The Senior MDM Engineer will operate at a Tier-3 level and is responsible for system architecture, tracking, and troubleshooting mobile devices and administering the MDM environment for LHC. This individual manages, maintains supports, troubleshoots and optimizes the mobile cloud environment, its related mobile devices, and suggests adjustments and new system designs for future needs. Duties: * Receives researches, troubleshoots incoming requests, and prioritizes accordingly * Resolves moderate requests, such as application password overrides, access and user rights issues * Responds to requests and escalates appropriate requests to IT support groups * Tracks and records client information and resolution of problems * Deploy software to MDM environment * Remain up to date with all new upgrades, system enhancements and changes at all times to ensure effective solutions are given to our end users * Ensure proper testing is conducted prior to any change to production infrastructure * Write and develop Policies and Procedures for devices in MDM environment * Write and develop training information for end users and service desk to ensure best practices are being followed and proper support resolution * Ensure security of corporate data and PHI is protected with NIST standards * Logging and Auditing of the MDM environment as required * License Management for MDM environment * Technical training and mentoring for Mobility resources * Advanced Mobile Content Management Features configuration and troubleshooting which includes Content types setup, Content Policies enforcement, DLP, logging, etc. * Problem Management in MMD Environment * Severity 1 & Severity 2 Incidents Resolution, its RCA analysis and reporting