A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Marketing

Hang Seng’s Marketing function is responsible in driving growth, building brand trust and enhancing customer engagement. It focuses on developing innovative strategies to promote the Bank’s products and services, leveraging market insights to drive customer-centric communications and foster sustainable relationships. Aligning with the Bank’s strategic goals, the function play a pivotal role in ensuring a strong brand presence, supporting business growth and maintaining competitive edge.

We are currently seeking a high caliber professional to join our department as Senior Marketing Manager, Propositions.

Principal responsibilities

The key function of the role is to shape and execute marketing strategies to grow the strategic segments.Report directly to the Head of Customer Propositions Marketing and will work closely to collaborate across Business Units to ensure alignment and effectiveness in delivering proposition-led marketing activities that to drive business growth, enhance customer experience in a cost-effective manner.Develop customer-centric marketing strategies to reinforce WPB’s leadership in everyday banking and wealth management.Develop and deliver compelling propositions by leveraging customer insights and lead the development and execution of marketing initiatives to acquire new WPB customers across all segments. Promote the product take up and cross-sell of insurance, investment, and transactional products by designing targeted initiatives.Strengthen relationships with existing WPB customers by increasing product penetration through a diverse range of marketing activities which aligns with compelling propositions.Drive marketing planning and oversee the budget for marketing activities aimed at building the strategic segments. Establish metrics to evaluate the effectiveness of those marketing activities, providing regular reports and actionable recommendations for continuous improvement.Collaborate closely with various business units, including HACN Marketing and drive marketing strategies to achieve the aligned shared business goals while driving marketing synergy across different segment within WPB.Identify and purse collaboration opportunities on joint marketing initiatives with external partners to create added value and synergy.Build trust and work collaboratively with vendors and agencies for assigned projects through performance monitoring, clear communication, mutually beneficial terms, and ensure compliance.Responsible for providing aligned strategic direction and guidance to direct reports while connecting with other marketing team to achieve synergy. Act as point of escalation for material issues/ concerns related to the implementation of business strategies and operational controls within the team.Foster Group’s Corporate Values (value difference, succeed together, responsible and get it done spirit) within the team, empowering the team by mentoring, supporting growth and promoting teamwork.Manage the daily marketing operations by promoting accountability and identifying opportunities for synergy and optimization. Drive performance of the direct reports and clearly communicate performance expectations on a regular basis.