About the Team

As one of DoorDash's core operations teams, Customer Experience, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs, manages, and operates DoorDash's large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.

About the Role

The Senior Manager role will lead the Consumer Experience team focused on teammate support and strategic DashPass partnership. On a typical day you might develop solutions to optimize teammate processes to ensure Consumers can receive fast and fair resolutions, create a plan to differentiate the experience for DashPass subscribers or dive into data to explain Consumer satisfaction performance at the lowest level of detail and translate them into actionable plans to hit business OKRs.

Our best Strategy & Operations Senior Managers have strong strategic skills, are equal parts analytical and creative, have exceptional interpersonal and relationship-building skills, and are willing to roll up their sleeves and do whatever it takes to make their business successful. They are also proven cross functional leaders who excel at influencing up and motivating a team towards a goal.

You’re excited about this opportunity because you will… Shape the vision of the Consumer Experience and key partnerships Drive the Consumer Experience strategy for our membership program  Own key business results and present outcomes to leadership, while empowering your team to grow in their careers  Partner with teams within Consumer Experience, and our Product, Engineering, Analytics, and Tools teams to improve Consumer Experience Produce, dig into, and use data and insights independently to identify opportunities to optimize Consumer support journey end-to-end We’re excited about you because… You have 8+ years of experience in strategy, management consulting, product, or related; experience in support strategy is a plus You can solve analytical problems quickly, and are experienced in SQL and/or Excel You have a track record of leading cross-functional initiatives, hitting goals, and succeeding in a team environment You have experience as a people manager, leading a team of two or more people You enjoy solving different types of problems, and like thinking outside of the box. You like to learn new skills, and can apply them to your work quickly and independently. You are an owner, meaning you take responsibility for outcomes, have experience being in the driver’s seat, and want to define scope and vision from ambiguous problems You have a bias towards action, are scrappy, and can pivot when you learn new information You can influence and motivate people at all levels across a variety of job functions

We expect this position to be filled by 9/7/25.

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