About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Title: Business Operations Analyst

Location: Atlanta, GA HQ office
 

Job Summary:

We are seeking a highly analytical and detail-oriented Business Operations Analyst to support our global team. This role requires a proactive problem solver who can quickly learn the business, critically assess challenges, and synthesize complex data into actionable insights. The ideal candidate will drive operational excellence by tracking key metrics, supporting leadership, and ensuring financial and strategic alignment across the organization.

Key Responsibilities:

Operational Performance & Analytics

CSAT Tracking: Identify trends in customer satisfaction, ensure leadership engagement in issue resolution, and follow up with detractors to improve overall experience.Operations Reviews: Manage, track, and report on key desk metrics, customer-specific metrics, and other operational performance indicators.

Workforce & Resource Management

Headcount & Requisition Tracking: Monitor workforce trends across a global team of 3,000+ employees, addressing high attrition rates and ensuring effective resource planning.

Financial & Strategic Support

Finance Partnership: Track and manage budgets, support team leadership in financial planning, and prepare materials for Monthly Business Reviews (MBRs).Transformation Project Tracking: Oversee key initiatives, ensuring alignment with business goals and timely execution.Procurement Oversight: Preview purchase orders (POs) and ensure financial compliance with organizational policies.

Key Skills & Qualifications:

Strong analytical mindset with the ability to critically assess problems and ask the right questions to drive solutions.Ability to synthesize large volumes of data into clear, compelling narratives for leadership decision-making.Experience in budget tracking, financial analysis, and operational reporting.Proficiency in data visualization tools (Excel, Power BI, Tableau, etc.) and presentation software (PowerPoint).Excellent communication skills, with the ability to engage cross-functional teams and drive accountability.Prior experience in business operations, finance, or strategic planning preferred.

Why Join Us?

This role offers a unique opportunity to shape business operations in a dynamic, fast-paced environment. You will work closely with leadership, influence key decisions, and drive meaningful impact across a global organization.

If you thrive in a data-driven, problem-solving role and enjoy working at the intersection of finance, operations, and strategy, we encourage you to apply

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”