**Position Purpose:** The Sr. Manager Ops Process will be responsible for developing, managing, and driving alignment to one strategic roadmap to drive growth within the Home Services business. This leader will be responsible for fostering the creation of innovative technologies that provide our associates and service providers with secure, flexible, and scalable tools, as well as providing product management and operational support to consistently deliver a transparent and frictionless experience for our customers - from lead creation to installation completion. **Key Responsibilities:** + Manages, drives and delivers core operational projects focusing on systems integrations/enhancements and/or process improvements. Subject matter expert on system and processes pertaining to the organization. Creates and maintains project deliverables through planning and schedules, meeting quality of output, schedule and budget parameters. + Guides organization on best-in-class technology, processes and tools associated with benchmarking other companies. Maintains vendor relationships and seeks out additional partners amongst industry and business leaders. Stays abreast of the competitive landscape, consumer data for their areas of expertise. Provides input and resources in driving major process improvement initiatives for the Home Services Business. + Provides guidance and training specific to area of expertise. Assists in collaborating findings from data and making recommendations. Demonstrates proficiency of specific processes both orally and in writing presentations. Subject matter expert regarding operations and processes within the Renovations Services Business + Develops and implements changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business. Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion. **Direct Manager/Direct Reports:** + Position reports to the Director, Ops Process + Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues - including selection, termination, performance appraisal and professional development of subordinates. **Travel Requirements:** + Typically requires overnight travel 5% to 20% of the time. **Physical Requirements:** + Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. **Working Conditions:** + Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. **Minimum Qualifications:** + Must be eighteen years of age or older. + Must be legally permitted to work in the United States. **Preferred Qualifications:** + Experience leading technology initiatives and utilizing agile product management methodology. + Strong communication skills to work with a large number of business partners in setting priorities based on value. + Ability to effectively manage change through teaching, training, and creating supporting process/system documentation for business partners and end users. **Minimum Education:** + The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. **Preferred Education:** + No additional education **Minimum Years of Work Experience:** + 8 **Preferred Years of Work Experience:** + No additional years of experience **Minimum Leadership Experience:** + None **Preferred Leadership Experience:** + None **Certifications:** + None **Competencies:** + Excellent written and verbal (presentation) communication skills. + Ability to manage multiple projects and demands. + Strong business, functional and/or store knowledge. + Strong quantitative skills such as statistics and data analysis. + Leadership and management experience preferred. + Strong operations, retail and/or field experience. + Ability to form strong technical and field partnerships with internal and external contacts. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00