We are seeking a Senior Manager - Operations to lead our operational teams in Fairburn and Macon, Georgia! As a Senior Manager – Operations, you will manage multiple priorities for a single customer-centered environment. While leading a diverse group of team members, which can include Operations Managers, Operation Associates, Drivers and Administrative Coordinators.  You will interact daily with other internal departments such as Sales in addition to external customer support and interactions. Providing exceptional customer service through order fulfilment and problem resolution.  You will oversee key performance indictors (KPIs) to maintain and improve service quality. 

Responsibilities

Manages all aspects of the location(Fairburn & Macon) to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as relates to Operations) inventory and quality management systems.  Management responsibility of Fairburn & Macon that could include multiple warehouse management systems, multiple location oversight, and/or multifaceted customer value added services. Maintains a safe, secure and inclusive workplace. Manages, coaches, mentors, hires and trains employees.  This also includes performance management. Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000). Manages expense-based profit and loss statement (P&L) to plan. Drives efficiencies within the facility using LEAN methodologies. Maintains facility tour-ready standards. Ensures preventative maintenance on the facility and on all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure). Matches facility capacities to customer/sales professionals’ expectations.  Work with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations. Work with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.  Actively engaged in developing annual budgets for the facility.

Qualifications

High School Degree or Equivalent required; Bachelor’s Degree preferred 7+ years’ operations experience, specifically in distribution center facilities preferred Heavily experienced in Microsoft applications (e.g. Excel, Word, Teams, Power Point) Experience managing a group or team of individual contributors and/or indirectly supervises support staff Ability to effectively communicate in both group and individual settings Capable of handling multiple priorities with a high sense of urgency Experience managing a group or team of individual contributors and/or indirectly supervises support staff Ability to travel 0-25% of the time

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