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Our client is looking to add a Senior Manager of Client Success to their team. This a full-time/permanent remote opportunity working EST hours.

Must have pharmaceutical patient engagement experience to be considered!

The ideal candidate is a player/coach role that serves as the principal liaison for clients and internal stakeholders focused on overseeing flawless execution of patient engagement programs, managing the client relationship with an eye on growing the business relationships, and managing/ coaching a team of Customer Success Managers and/or Customer Success Associates. A successful SMCS is a proven leader able to develop trusted client relationships and determine an execution path when confronted with ambiguity and unique circumstances.

This is a client-facing role with key responsibilities of estimating, program design, contracting and reporting to align to company financial objectives and optimize overall program success and strategic client goals They will be key stakeholders in any escalations or troubleshooting needs. They collaborate closely with various internal teams such as Sales, Clinical Solutions, Creative, Analytics, Operations, Finance, Network and Legal and may be a point of contact for critical technical issues with Engineering, Product Support and Data Architecture.

Role Responsibilities:

Manage, coach and develop direct reports to increase skills and core competenciesManage a pharma book of business to oversee programs throughout the entire program lifecycle including estimation, contracting, design and reportingBuild strong client relationships as a trusted advisor, identifyMonitor opportunities to grow business and extend client relationshipsDeliver program status reports and presentations to clients and internal stakeholdersManage CSMs and/or CSAs to support flawless execution of patient engagement programs that deliver results for clientsServe as internal advocate for client goals and requirements, coordinating with multiple internal groups to identify and meet client needs within program framework.Monitor program execution, performance, progress and budget, plus forecast revenueCollaborate with Analytics on measurement planning, execution, and reportingUtilize data understanding and strong data management practices to interpret budget trends, identify discrepancies, and ensure accuracy in reporting.Maintain and organize client data within Salesforce and CRM systemsDevelop and maintain internal processes and documentation needed for efficient operationsContribute to or lead special projects in collaboration with other departments when assigned

Qualifications & Experience:

Bachelor's degree, or equivalent experience3+ years people management experience8+ years Client Success or Account Management experience3+ years pharma DTC advertising experienceSkilled at understanding and working with data

Skills:

Proficient in Microsoft Office applications, with an emphasis on power point developmentProficient with CRM software, including Salesforce, for client data organization and lifecycle tracking Demonstrated people management skills, including effective communication and the ability to navigate complex situationsExcellent communicator across all modalsExcellent time management and problem-solving skillsCapable of adapting quickly to situations 1424573LMM_1753375174 To Apply for this Job Click Here