Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Senior Manager, Learning Tools & Tech Innovation at Visa is a crucial role responsible for transforming how Visa designs and delivers learning products and solutions. This role will focus on identifying, evaluating, and implementing cutting-edge tools, technologies, and systems that drive the future of learning at Visa.

Collaborating closely with Talent Experience & Enablement COEs, Visa University, People Systems, and Visa IT, the Senior Manager, Learning Tools & Tech Innovation will spearhead the creation of a cohesive and coordinated technical product roadmap, develop comprehensive strategies, and enable the execution of deliverables. The outcomes of their efforts are expected to enhance efficiencies, accelerate speed to market and optimize the learner experience, while maintaining cost effectiveness and quality of learning across the organization.

Key Responsibilities

Tools & Technology Evaluation & Implementation

Identify and assess emerging learning technologies and tools that can revolutionize Visa’s learning environment.Lead the planning, execution, and oversight of technology pilots and implementations.Collaborate with cross-functional teams to ensure seamless integration of new technologies into existing systems.Drive the evolution of the product by delivering enhancements to improve usability and accessibility to content, streamline the purchasing experience, and deliver effective programs and functional capabilities that will support employee training at Visa.Partner with Global Talent PMO in the development and management of project plans, budgets, and timelines to ensure the successful delivery of technology solutions.Partner with relevant stakeholders to drive successful execution of user acceptance testing.Stay abreast of emerging trends and advancements in learning technologies, data analytics, and system integration, and provide guidance on their application to enhance learning outcomes.

Strategic Planning & Roadmapping

Develop a strategic vision for the future of learning technologies and tools at Visa.Create and maintain a comprehensive technical product roadmap in partnership with People Systems and IT.Align learning technology strategy with Visa's broader business objectives and learning goals.Develop and enforce best practices and guidelines for the use of learning technologies.

Team Leadership, Collaboration & Partnership

Provide leadership to the Learning Tools Innovations Manager to enable them to contribute to and execute the strategic vision and product roadmap, with opportunities to grow and enhance their careerWork closely with People Systems, IT, and other departments to ensure cohesive efforts in technology implementation.Foster strong partnerships with external vendors and partners to source and implement best-in-class learning solutions.Drive collaboration across cross-functional teams to ensure the successful implementation of learning technology initiatives.Identify and evaluate external vendors or partners as necessary, ensuring their alignment with business goals and commitment to excellence.

Learner Experience Optimization

Analyze learner feedback and performance data to continuously improve the learning experience.Innovate and implement solutions that enhance engagement, accessibility, and personalization of learning products.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

•Proven track record of leading technology evaluation and implementation projects in a corporate learning environment.
•Strong strategic thinking and planning abilities with a focus on innovation and user experience.
•Excellent collaboration and communication skills, with the ability to work effectively across teams and influence stakeholders.
•Familiarity with learning management systems, e-learning platforms, and emerging learning technologies.
•Experience in managing vendor relationships and negotiating contracts.
•Strong analytical skills with the ability to interpret data and make data-driven decisions.
•Demonstrated ability to drive innovation and change to improve efficiencies and the effectiveness of learning solutions
•Experience with a variety of learning solutions using Gen AI to accelerate design and delivery approach - onboarding, career development, performance support, etc.
•Skilled in building external partner relationships and vendor management

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.