Overall Role Purpose:Reporting to the Senior Director, GMNC, the incumbent will lead and manage a team of Global Country Account Managers (GAMs) to achieve and exceed targeted performance such as revenue, profitability, service quality etc.Drive and develop tailored sales strategies, ensure implementation, regularly analyse and evaluate progress against pipeline, revenue and profit targets.Build executive relationships within the Industry Accounts.Develop and participate in industry related strategy setting and sources of growth.Work with internal functions to support tailored solutions (where required) and drive closure of business deals.Lead, motivate, train, coach and develop a high-performance culture within the department and team.Manage the allocation of resources against commitment of achievement to Global, Regional and Country objectives and targets.Monitor the accounts' performance in close cooperation with the program management team.Ensure team's compliance with DHL Express Global Sales Process, Systems and Tools.Develop a high-performance service culture within the functional department. Plan, organize and direct an efficient and effective functional department.Develop IKOs/KPIs with team members and monitor individual performance.Conduct performance appraisal.Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets: recruit, train, coach, motivate and develop.Identify training needs and opportunities to develop a highly-skilled functional department.

Job Requirements:Minimum 8 years or more of working experience in a commercial environment, with at least 3 years of consultative selling experience.Culturally sensitive with strong customer service orientation and strong ability to operate and functionally manage people (networking and persuasive skills).A resourceful and strong individual who can work independently and within a team to deliver results.Strong communicator (in written & spoken English) with excellent numeric and presentation skills.Degree in Business Management or a commercially orientated subject e.g. Logistics, etc.