Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager - Human Resources

Under the supervision of the HR Leader, aligns business objectives with employees and management in the business units they support. The Senior HR Manager forms partnerships across the HR function to deliver value added service to management and employees that reflect the business objectives of the organization. The Senior HRM may include international human resource responsibilities. The Senior HR Manager maintains an effective understanding about the business unit’s financial position, it culture, and its competition.

Responsibilities:

HR Advisory Support

• Advising on HR implications of business imperatives along with global HR and Biz Leaders

• Organizational effectiveness and Organization Design

• Keep connect with external world to get and update on labor change, talent and business landscape and HR initiatives

• RFP responses and pricing discussions (support MA as required)

• Ramp up, ramp down, decoupling consulting strategy planning Preparation for and attendance at client meetings as required

• Advise leaders on operating challenges and critical people related matter

• Supporting deal cycle with regional nuances and customer interactions

• Support the roll out of corporate initiatives and leadership scorecards impacting employees

• Understand CB by engagement and impact of change requests on account revenue

Employee Relations Support

• Inputs where required on investigations legal actions

• Cases and the talent implication of business redundancy and transformation

• Supports on Infosec investigations

• Reviews and approves terminations with relevant parties including VHR and Legal

Talent Retention Employee Engagement

• Partner on talent needs of the business and provide input to staffing skill development

• Support on annual roll out of Session C

• Manage overall TCP process alongside CB team

• Manage monthly and out of cycle/ exceptional comp intervention requests promotions process

• Consults on implementation of operations driven retention and engagement practices

• Provide guidance on attrition strategies

• Consults on critical people metrics and their driving factors

• HR integration for acquisition/ rebadge of new engagements

• Support leaders on Amber analysis and required intervention development

• Participate in Town Halls/Leadership meets

• Conduct skip level meetings

Qualifications we seek in you

Minimum Qualifications

· Bachelor’s degree in HR or Business-related field required

· Experience managing in matrixed organization structures with virtual teams required

· Experience working with a diverse workforce required

· Experience with expatriate management, visas, work permits, Global Mobility preferred

· Experience creating HR programs preferred

· Experience supporting transitions and projects preferred

· Microsoft Office skills including Word (Intermediate), Excel (Advanced), Power Point (Advanced), Outlook (Basic), Visio (Basic) required

· HRCI PHR or SPHR certification preferred

· Lean Principles and Six Sigma training or certifications preferred

Preferred Qualifications

· Working knowledge of multiple human resource disciplines including employee relations, diversity, performance management, learning and development, federal and state employment laws.

· Strong business acumen balanced with operational orientation

· Ability to quickly identify issues to a problem/process/procedure and provide sustainable, innovative solutions

· Able to plan, prioritize, manage effectively multiple, competing priorities, and deadline pressures

· Exceptional communication skills – verbal, written, presentation, conflict management

· Strong interpersonal skills–able to build and maintain strong relationships, work with all levels

· Able to respond quickly to changing requests, strong sense of urgency

· Self-motivated with proven decision-making skills

· Experience resolving complex employee relation issues

· Experience working in complex Matrix Org Structure and with Virtual teams.

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.