IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

Role Context

Full legal and regulatory compliance; aligned with all Regional and Global Policies, Initiatives (e.g. Global SOP, Score Card KPIs, ISO, etc) for end-to-end Compliance, Quality, Process and Efficiency. Focus on achieving KPI’s targets as defined by relevant performance score cards and agreed budget targets set for the country ito cost management, profitability, and productivity targets; aligned to Regional & Global objectives, strategies, and plans. Coordinating ground operations activities across all functions and networks to ensure optimal performance and premium service quality experience to our customers. Invest in creating a sustainable future, whilst minimizing risk and maximizing profitability and ROI.

Key responsibilities

Contribute to the overall strategic direction and management of the country plus the sub-regional ground operations strategy (short and long term) and policies within overall regional DHL context, in terms of end-to-end profitability, service quality, compliance, process and productivity.

Manages the profitability, growth, and investment of the organization´s ground operations within country.

Establishes the required ground operations standards and procedures to provide cost-effective, superior customer service.

Liaise with relevant departments to bring ground operations expertise to the customer relationship and ensure cost effective premium service offering.

Directs the ground operations budgets within principles set by division / region and proposals for the required investments in infrastructure, technology, equipment, systems, networks or any other resources needed in country.

Drive continuous improvement of ground operations processes, people, systems to enhance capabilities, through standardizing operational practices, adopting relevant BDPs and optimizing work methods to maximize productivity improvement.

Specifies ground operations service and quality targets within divisional / regional guidelines and ensures the desired results are achieved for the country.

Coordinate support needed from support services, including Health & Safety, Security and Facilities.

Empower direct reports to make decisions relevant to their role and function.

Autonomy to make a difference, generates commitment, motivation and enthusiasm to create a best-in-class experience for all customers.

Develop staff to achieve their career aspirations and nurture their intrinsic motivation to achieve their full potential.

Challenges self and others to exceed standards and achieve extraordinary results striving for best-in-class performance.

Approves key personnel decisions for ground operations, including team structure, role profiles, performance targets in co-operation with division leadership.

Develop performance contracts, performance targets and KPI for direct staff. Evaluates performance and proposes performance-based compensation for direct staff.

Build departmental capacity and capability to enable achievement of commercial objectives.

Align people, competencies to meet the business objectives and manage staff competency levels and performance according to service requirements and business needs.

Develop yearly Ground Operations budget (opex and capex)

Manage Ground Operations budget on a monthly basis to ensure the desired results are achieved.

Coordinates support from relevant stakeholders for GROUND OPS investments. BCA (Business Case Applications) Management and ROI reviews.

Prepares necessary frequent reports for VP OPS, SSA Area office and SMT.

Manage trends identified by reviewing customer inquiries, service requests and complaints and take the necessary corrective action for sustainable performance.

To manage Ground Operations KPIs, standards and reporting, Balance operational metrics against operations metrics and translate trends into easy-to-understand reports or presentations for SMT and SSA Area office.

Minimum Requirements

Education & experience

Business Related Qualification

Post-graduate qualification in Business Management (advantage)

Significant year’s operations experience, preferably within transportation or logistics industry, minimum 5 years at management level.

Proficiency in all MS Suite Tools: Word, Excel, PowerPoint, Outlook, etc.

Solid Communication skills in English spoken and written.

Proven record of accomplishment of managing a large operation with direct reports.

Ability to plan, organize, control & manage risks.

Strong leadership skills.

Ability to work well under pressure.

We are looking forward to your application.