Job Title:

Senior Manager Data & Intelligence

Job Description

We are continuing to grow and therefore looking for a talented Snr Manager to join our Global Insights and Consulting Practice, ideally located in the UK but with full flexibility to work from home.
We believe in helping our clients, which include many innovative global brands, to achieve their business outcomes and deliver exceptional service experiences to their customers.
We are a global group of experienced, talented and energized consultants and analysts.
We embrace difference and our culture celebrates the boldness and tenacity to pursue excellence and challenge the norm. We unearth new insights and solution designs that deliver meaningful difference to our clients and the customers they serve.
We’re looking for an individual with a passion for service experience transformation, who is able to lead challenging programmes of work, engage clients and lead a team of dedicated consultants and analysts.

The role

The Snr Manager will lead teams of consultants and analysts in identifying new ways to deliver better services and business outcomes for both Concentrix and our clients, by analysing business and operational performance data, mapping customer journeys and business processes, to understand root cause, unearth unmet customer needs and identify creative solutions.

You will build client and stakeholder relationships, engage and develop your teams and work with your colleagues across Concentrix to make meaningful change happen.

What we’re looking for

Significant experience (10 years or more) in consulting, service design, analytics or business analysis.Experience in Conversational Analytics and Speech to Text implementation and optimisation.Extensive experience in leading high-performance teams to deliver quality analysis, thought capital, and clear data driven recommendations bounded by options and risk scenarios.The ability to guide and manage business change and transformation projects.A highly effective communicator with proven ability to engage and influence clients and enable change to happen.The ability to develop and communicate growth and/or business strategies that are based on the insights you gain from customer and business data and research.Experience in leading, inspiring and developing diverse teams, providing direction, guidance and support.Strong problem-solving, analytical and quantitative skills.Able to work within a team, but also be self-sufficient in driving change in complex working environments.  The ability to plan and manage multiple simultaneous large, complex projects;Comfortable leading work that combines the use of data analysis, and business process improvement, with service design thinking;An expert in consulting, who is knowledgeable of emerging trends and industry best practices.The ability to lead multiple, simultaneous consulting engagements with clients on business operations and performance improvement initiatives including the deployment and optimisation of Conversational Assist, next best action and Knowledge AISolid understanding of contact centers and self-service channels.Proficient in using Microsoft Office applications, especially Microsoft Excel and PowerPoint.Fluent in English (Oral and written)

Our benefits are great too. We offer:

Flexible work patterns to meet your personal commitmentsCompetitive salary and benefitsOpportunity to work from home and for a range of multinational clients25 Days Holiday plus 8 Bank HolidaysContributory Pension SchemeMedicash Health Care SchemeChildcare Voucher SchemeClear Career Path and Development Opportunities

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

UK, Work at Home, GB

Language Requirements:

Time Type:

Full time2025-07-02

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