The Impact You'll Make

 

In Global Customer Service we are two teams working with the standardization of complex order handling and project order management

 

Working closely with Sales and Factories (incl distribution centers), your mission as a Senior Manager Customer Service is to ensure efficient, standardized processes and a high-quality customer experience

 

You are an experienced people manager with a proven track record of leading, coaching, and inspiring teams to achieve outstanding results. Your background includes managing global or multi-site project management teams and thriving in complex customer service environments, where balancing diverse stakeholder needs requires exceptional communication and networking skills. You are adept at navigating dynamic, fast-paced settings, building trust, and maintaining strong connections, even as a virtual manager, ensuring your team remains engaged and empowered to succeed.

What You’ll Be Doing

 

Lead and develop an international team, engage in driving, high performance, and operational excellence. Oversee and continuously improve order handling processes (SAP) while ensuring timely, accurate, and compliant order fulfillment, including dual-use export regulations. Collaborate closely with stakeholders and management peers to address operational needs and ensure smooth, efficient workflows. Manage claims and enhance front-end processes to deliver an exceptional customer experience. Serve as the functional process owner for Project Management, defining standards, ensuring process adherence, and enabling consistent project execution across all sites. Drive the integration of ERP system interfaces, securing seamless adoption and alignment with contractual scope, budget, timelines, and quality standards. What We're Looking For

 

Diploma or degree in Business Administration, Supply Chain, Engineering, or a related field. 5+ years’ experience in order management, logistics, and planning, with solid knowledge of SAP/ERP and MS Office tools. Strong communication skills in English, with proven ability to work independently and collaborate across levels and cultures. Customer-focused mindset with excellent prioritization, multitasking, and problem-solving abilities. Expertise in project financials, planning, and governance, including experience in process development and compliance in regulated environments. What You'll Get from Us

 

We promote from within and support your learning with mentoring, training, and access to global opportunities. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great. Ready to Make a Difference?

 

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.