At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

How will you make an impact in this role?

Enterprise Digital creates unified digital experiences for prospects and members across the entire customer lifecycle, powered by data and supports AXP growth by designing best-in-class digital capabilities and platforms. Within Enterprise Digital, Control Management (CM) is responsible for supporting our Enterprise Acquisition, and Digital Experiences teams. Our team supports the business unit manage operational risk, develop new products & features, and respond to evolving regulatory requirements while elevating a risk mindset and culture.

Control Management Risk Pillar Copy (Issues, Events & Remediation): The objective of the Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and best practice.

Enterprise Digital is looking for a Senior Manager of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.  

Key Responsibilities:

Support timely management of Operational Risk Events and Issues – working with the BU – who own and are accountable for the risk – ensuring that prompt engagement, mitigation and any subsequent remediation.    Facilitate investigation and conduct root cause analysis to address repeated issue types  Perform quality assurance on documentation of ORE/ Issue as necessary to understand and address the root causes  Monitoring and tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, and collaborating with other risk and control management teams across all lines of defence Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes  Support the End-to-End (E2E) BU ORE/ issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices  Support and enable BU’s to implement strong and effective control enhancements to mitigate any risk gaps occurring as a result of an ORE/Issue. Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution  Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees. Support sharing insights, better practices, themes, etc. across the enterprise. Facilitate the understanding of risk management across BU’s through regular communication and support.

Minimum Qualifications:

4+ Years experience in Financial Services Operational Risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities   Strong project management, communication, and interpersonal skills   Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards   Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively. Strong MI/reporting skillset – demonstrating the ability to present data / information to senior management to highlight areas of focus and prioritisation.

Preferred Qualifications:   

Bachelor's Degree in Finance, Business, Risk Management or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous   Experience in at least one of the following:    Scoping, prioritizing, and support remediation of operational risk events / issues  Investigating and conducting root cause analysis to address repeated operational risk event/ issue types  Performing quality assurance on documentation of operational risk issues and events  Overseeing BU remediation process for operational risk issues and events  Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability  Experience in financial services industry 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.