We are a world leader in Testing, Inspection and Certification (TIC) , delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.

Senior Manager - Continuous Improvement and Excellence

 
Reports to: Head of Quality & Excellence
Direct Reports: Excellence Manager
Department: Engineering & Technical Service Department

Role Purpose Drive a culture of excellence and continuous improvement across the organization by implementing best management practices and addressing systemic issues. Transfer knowledge on excellence practices common to high-performing organizations, ensuring successful integration within the company. Foster systematic improvements in operational excellence to create efficient value streams. Collaborate with various sectors to enhance overall organizational performance. KEY ACCOUNTABILITIES & ACTIVITIES Establish Excellence Programs: Develop and implement excellence programs aligned with international standards and NEOM’s Excellence RoadMap. Standard Development: Supervise the creation of excellence standards for services and products, establishing mechanisms for their application. Award Candidacy Management: Prepare and oversee the candidacy map for local, regional, and international awards, supervising the nomination process. Internal Awards Creation: Design and implement internal awards to recognize employee excellence and contributions. Training and Development: Organize certified excellence training sessions and awareness campaigns to educate employees on excellence principles. Gap Assessment Participation: Engage in gap assessment sessions, including planning, conducting assessments, analyzing reports, and prioritizing development projects. Excellence Assessment Facilitation: Participate in excellence assessments, preparing documentation, conducting training, and presenting NEOM’s excellence efforts. Benchmarking Projects: Conduct benchmarking initiatives to learn from successful organizations globally, fostering networking opportunities. Continuous Learning: Attend webinars and seminars related to excellence to stay updated on industry best practices. Documenting Policies and Practices: Create and maintain documentation on excellence policies, procedures, and lessons learned to ensure knowledge retention. External Representation: Represent NEOM at external excellence meetings and conferences, promoting our initiatives and practices. Best Practices Documentation: Identify and document best management practices from leading global excellence models validated at the global level. BACKGROUND, SKILLS & QUALIFICATIONS Knowledge, Skills, and Experience Lean Expertise: Mastery in Lean tools and methodologies, including PDCA (Plan-Do-Check-Act) and RADAR, to lead excellence and continuous improvement initiatives. Innovative Thinking: Ability to challenge conventional wisdom effectively and stimulate management thinking through demonstrated lean applications. Problem Solving: Strong expertise in problem-solving techniques, root cause analysis, and implementing effective solutions. Lean Enterprise Knowledge: Proficient in identifying value-added elements and activities, with practical knowledge of Six Sigma Lean tools. Organizational Skills: Highly organized and disciplined, capable of managing multiple priorities and tasks under pressure. Construction Knowledge: Familiarity with a wide range of construction methods and techniques. Project Management: Results-oriented with excellent project management, organizational, and prioritization skills in a team-oriented environment. Interpersonal Skills: Advanced interpersonal skills with the ability to communicate effectively across all organizational levels. Data Analysis Competence: Proficient in collecting, analyzing data, and developing actionable conclusions and recommendations. Cost Reduction Innovation: Demonstrated ability to identify opportunities to reduce costs and challenge the status quo. Experience Proven Background: 10+ years of experience in driving Quality Excellence and Continuous Improvement, including international experience in quality management and leading process improvement projects. Leadership in Implementation: Extensive experience leading the implementation of excellence and continuous improvement projects. Qualifications Educational Background: Bachelor’s degree in Economics or a related field, with experience in excellence-related activities and a lean culture. Professional Certifications: Certification in Global Excellence Model (EFQM preferred) and Project Management discipline is advantageous.

SHAPING A WORLD OF TRUST - WHAT WE VALUE AT BV

 

We create trust between businesses and we are committed to cultivating an open and inclusive environment wherever we operate and so do our employees. Being part of the BV family is more than just working, it’s being convinced that you will leave your mark…. in shaping a world of trust.