At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Reporting to the Director of Compliance Advisory & Challenge, the Sr Manager of Compliance will be responsible for a portfolio of critical compliance program functions within Amex Bank of Canada’s Compliance Advisory & Challenge team. The role will have four primary strategic components to it:

Compliance Lead across all lines of business to ensure compliance by design, and ongoing challenge/oversight of business initiatives, product launches capability developments, etc.; Conducting Compliance, Conduct and Integrity & Security risk assessments; Assessing compliance risk and challenging first line RCSA processes/controls to strengthen the risk and control environment; and Compliance advice and challenge supporting the migration of the Bank’s legal Inventory to a new Enterprise solution.

This position must maintain a clear understanding of the regulatory requirements, internal expectations and processes across all lines of business to successfully control and mitigate risk. The position has responsibility for contributing to the development and maintenance of a strong Compliance regime and culture that provides effective management of compliance risk in accordance with the local market legal and regulatory requirements and internal American Express policy.

The role will also have responsibility for leading a team of two (2) Compliance Analysts. The role requires strong partnerships with business leadership teams as well as risk functions to influence a strong culture of compliance.

Responsibilities include:

Business challenge and oversight activities including serving as Compliance lead on weekly Office Hour meetings with business colleagues; attendance at various governance forums and management committees, etc.; key stakeholder in the new product approval process; participate in projects and initiatives to ensure applicable legal and regulatory requirements are met and incorporated into business processes with the appropriate level of controls; review Bank materials for compliance with applicable regulations and requirements. Conducting Compliance, Conduct and Integrity & Security risk assessments in support of new product and initiative launches and vendor outsourcing. Compliance advice and challenge in support of the Bank’s legal Inventory migration to a new Enterprise solution, ensuring accurate mapping of requirements, risks and control. Lead Compliance challenge across various Bank departments’ RCSA control frameworks and ongoing testing. Provide significant input into the strategic direction and improvement of the Compliance program, devise and implement policies and procedures to achieve compliance, identify applicable legal compliance requirements and regulations, ensure appropriate Compliance-related training programs are conducted, provide guidance to the business on compliance issues and support regulatory relationships, as required. Contribute to Compliance Regulatory Compliance Forum reporting process to communicate the ongoing management of compliance risks to all levels of the organization including senior management. Communicate new regulations and legislation, emerging risks, regulatory trends and best practices and develop and provide specialized training as needed. As appropriate, lead the development and monitor the implementation of Compliance Program goals, conduct on-going reporting of Program results, and consult on business activities needed to close identified compliance gaps in a timely and effective manner. Ongoing working relationship with General Counsel’s Office, Internal Audit, Internal Control Management, Enterprise Risk, Corporate Security, and the Global Compliance network at market, regional, LOB and Enterprise levels. Maintain working knowledge of relevant legal and regulatory requirements. As needed, utilize General Counsel’s Office, Audit, Risk, or Line of Business and Enterprise Compliance experts. Talent development and people leadership. Lead, recruit, manage, develop, coach, motivate and review performance and talent assessment of Compliance personnel.

Preferred Qualifications

At least 10 years of experience in compliance, risk management, or a legal role within a financial institution. University degree in related field or equivalent combination of education and business experience. Postgraduate degrees or professional designations would be considered an asset (JD / LLM / MBA / CFA / CIPP / CAMS). Strong knowledge of financial products and services, and applicable compliance requirements. (E.g., Bank Act, Financial Consumer Protection Framework, PIPEDA, CASL, ACA, AODA, etc.). RCSA Program Experience: Direct involvement with RCSA activities, including: Assessing compliance risk and challenging first line processes/controls to strengthen the risk and control environment. Prior RCSA monitoring and testing experience. Familiarity with relevant tools and methodologies is beneficial.  Experience collaborating with multiple business units while leading enterprise programs that require understanding of technology implementation would be an asset. Strong program and project management skills with a proven track record of managing multiple projects in a high-pressure environment. Solid understanding of card operations including customer service, credit, collections, fraud, new accounts, back office, others, and their control environment would be an asset. Proven strategic thinker with the ability to prioritize and implement sustainable solutions to address gaps and improve efficiencies. Ability to effectively work with and influence stakeholders at different levels across the blue box. Comfort with taking the lead, defining strategies, recommending solutions, and informing stakeholders. Demonstrated ability to make decisions independently, work well under pressure, meet deadlines, and adapt easily to frequent change.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”).   If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.