**About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! **Position Title:** Senior Manager Cold Chain Services **Objective:** Lead the Manila-based Cold Chain Services teams – spanning Technical Support, Technical Services, and Project Services – while supporting global Cold Chain business units. This role ensures operational excellence and cross-regional alignment to enable the organization to meet growth and profitability objectives. Responsibilities: **Planning and Organizing** + Set annual goals for Manila based Cold Chain Services team (24/7 Technical Services, Project Services), Palm Beach, Boise, and Kennesaw support teams by establishing key result areas and key performance indicators supporting business unit goals and strategies. + Define, implement, and monitor Service Level Agreements (SLAs) for each functional team; ensure alignment with customer expectations and business unit commitments, and drive adherence to established SLAs through ongoing performance reviews and corrective actions. Review every fiscal year. + Collaborate with leaders (AU, Asia, US, Europe, Mexico) to develop annual operational plans for assigned group aligning with key priorities from respective business unit. + Assist in creating and delivering on annual financial budget. + Communicate and implement operational plans in line with business unit goals and strategies in managed operations teams. + Plan and implement initiatives that support business unit goals, strategies, and initiatives in Cold Chain Service’s teams. + Propose organizational changes as needed, including execution and communication to stakeholders. + Update operations planning tool monthly and assign goals to respective individuals and teams. + Create weekly and monthly tactical plans to exceed established goals. + Support new service development that addresses gaps in customer needs **Analyzing** · Identify customer needs, adapt operations plan and develop services or solutions. · Identify new services or solutions opportunities that address gaps in customer needs. · Analyze department performance, make recommendations and set action plans to achieve goals and reduce variances from budget. · Present team performance in monthly operations review to management team **Leading** · Manage daily operations with leadership team to ensure individual and team goals are exceeded. · Integrate processes from multiple functions to provide service excellence to internal and external customers. · Motivate and develop team to exceed individual and team goals. · Communicate key issues and customer requests to operations team as needed. · Identify and implement best practices when appropriate. · Communicate organizational and operational changes as needed. · Provide monthly feedback and coaching to staff. · Identify training and development needs for team. **Controlling** · Review operations forecast and budget monthly. · Resolve internal and external conflicts as needed. · Promote employee retention to reduce unnecessary costs. · Support team to ensure closure of action plans on key customer issues and requests. · Drive safety standards across the team **EDUCATION AND EXPERIENCE** · Graduate of any four-year business or behavioural discipline course · Graduate of any engineering discipline course Engineering or Production Management graduate is an advantage. · Bachelor’s degree in any specialized field is an advantage. + Minimum 8 years of varied professional experience related to Operations Leadership. + Proven record of strong leadership skills – minimum 5 years, including motivating, leading, and developing teams + Proven experience in project cycle management · Preferably experienced in Heating, Ventilation, Air Conditioning and Refrigeration (HVACR) **SKILLS AND ABILITIES** · Cross-functional leadership and collaboration (teams, corporate and upper management · Proven Strong Leadership skills (high-energy and collaborative style) · Analytical Skills (ability to read, interpret and act on critical/related data trends) · Well-developed interpersonal skills · Project Management · Responsive and Proactive Customer Advocacy · Performance Management · Excellent communication and presentation skills · Delegation skills · Problem solving skills. · Planning skills · Customer service · Troubleshooting · Multi-tasking · Strategic mindset **OTHER WORK CONDITIONS** + Must be flexible to work extended hours or shifting schedules based on global support needs. + Ability to work in fast paced environment **COMPETENCY PROFILE** + Relationship Management and Interpersonal Skills + Communication, Influencing and Negotiating Skills + Policy Development and Implementation + Project & Program Management + Presentation Skills + Problem Solving and Decision Making + Computer Literate specifically in MS Office: PowerPoint, Excel and Word **Our Commitment to Our People** Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.  Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! **Our Commitment to Inclusion & Belonging** At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. **Equal Opportunity Employer** Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.