Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

The Senior Manager - Global Catering Ops Logistics position supports the global network of over three dozen vendors and more than 145 catering locations. This role ensures that United remains in compliance with regulations, shapes United’s catering policies and procedures, leads investigations, and promotes an effective safety and food safety culture. This rolesupports our commitment to partnership and leads our catering vendor management team and provides operational oversight of the catering network. This role engages with and supports our United stakeholders from inflight, hospitality and planning as well as those in our airports and works to elevate the quality and performance of our operation. This role helps facilitate key strategy decisions to ensure best use of materials, resources, talent, and time. This role is focused and aligned with organization objectives and supports establishment of performance goals and is a key contributor to United’s vendor SLA programs, as well as the understanding and awareness of performance metrics and corrective action plans.

Vendor Performance Management

Accountable for overall execution compliance and performance of caterer network through management of team members directly responsible for vendor and performance management at catering locations globally including ensuring all catering partners adhere to all applicable regulatory and company policy requirementsAchievement of safety, reliability, financial, and quality goalsDefines and sets strategy and parameters to drive catering performance enhancementsProvides coaching and direction to team to drive performance improvementsLeverages performance data and other information to manage performance and develop plans for performance improvementCoordinates team efforts and projects to ensure alignment is maintained to drive results as needed, refocus, or reallocate resources as needed to ensure objectives are being metLeverage data to compile and present regular performance and status updates to leaders, including those at the executive level

Logistics

Provides leadership and direction to operations team to ensure accurate reporting, and responsible use of United assets, equipment, and other materials by catering partners though.Ensuring system-wide adoption of a robust performance system with goals and measures focused on timely and accurate inventory reporting, “days of stock on hand”, stock outs, and expedited orders, to ensure efficient use of distribution resources, warehouse space and materialsSupporting the ongoing establishment of processes and controls that ensure United’s rotable equipment is handled in a way that delivers efficiency and a reliable supplyOverseeing irregular operations, such as the execution and governance of product substitutions, strategy for rebalancing or repacking of equipment and inventory across the network, etc.Supports oversight of system distribution partners, such as MLCO, AMI, etc., operations upstream of caterer location portfolio

Partnership Communication

Responsible for developing and maintaining lines of communication and partnership with our menu design and development team as well as other operating groups including but not limited to Airport Operations and InflightProvides operational perspective in discussions and projects to ensure robust planning and full awareness of capabilities and needs
Leads and / or participates in projects and initiatives to improve partnership and interactions between catering partners and other operating groupsFacilitates communication with partnering groups on behalf of teamTroubleshoots issues involving other teams to improve overall performance

Team Development

Provide training and growth opportunities to team through training projects and other developmental opportunitiesUnderstand and support the career objectives of team members, supporting the development of individuals “brand” and network. Support engagement in BRG’s, cross-functional teams and special projects that support growth and development.Facilitates a culture of recognition and camaraderie among our team and our vendor partners, including oversight of catering partner quarterly and annual recognition events

This position is hybrid and will require to work in the office 3 days a week.

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

The Senior Manager - Global Catering Ops Logistics position supports the global network of over three dozen vendors and more than 145 catering locations. This role ensures that United remains in compliance with regulations, shapes United’s catering policies and procedures, leads investigations, and promotes an effective safety and food safety culture. This rolesupports our commitment to partnership and leads our catering vendor management team and provides operational oversight of the catering network. This role engages with and supports our United stakeholders from inflight, hospitality and planning as well as those in our airports and works to elevate the quality and performance of our operation. This role helps facilitate key strategy decisions to ensure best use of materials, resources, talent, and time. This role is focused and aligned with organization objectives and supports establishment of performance goals and is a key contributor to United’s vendor SLA programs, as well as the understanding and awareness of performance metrics and corrective action plans.

Vendor Performance Management

Accountable for overall execution compliance and performance of caterer network through management of team members directly responsible for vendor and performance management at catering locations globally including ensuring all catering partners adhere to all applicable regulatory and company policy requirementsAchievement of safety, reliability, financial, and quality goalsDefines and sets strategy and parameters to drive catering performance enhancementsProvides coaching and direction to team to drive performance improvementsLeverages performance data and other information to manage performance and develop plans for performance improvementCoordinates team efforts and projects to ensure alignment is maintained to drive results as needed, refocus, or reallocate resources as needed to ensure objectives are being metLeverage data to compile and present regular performance and status updates to leaders, including those at the executive level

Logistics

Provides leadership and direction to operations team to ensure accurate reporting, and responsible use of United assets, equipment, and other materials by catering partners though.Ensuring system-wide adoption of a robust performance system with goals and measures focused on timely and accurate inventory reporting, “days of stock on hand”, stock outs, and expedited orders, to ensure efficient use of distribution resources, warehouse space and materialsSupporting the ongoing establishment of processes and controls that ensure United’s rotable equipment is handled in a way that delivers efficiency and a reliable supplyOverseeing irregular operations, such as the execution and governance of product substitutions, strategy for rebalancing or repacking of equipment and inventory across the network, etc.Supports oversight of system distribution partners, such as MLCO, AMI, etc., operations upstream of caterer location portfolio

Partnership Communication

Responsible for developing and maintaining lines of communication and partnership with our menu design and development team as well as other operating groups including but not limited to Airport Operations and InflightProvides operational perspective in discussions and projects to ensure robust planning and full awareness of capabilities and needs
Leads and / or participates in projects and initiatives to improve partnership and interactions between catering partners and other operating groupsFacilitates communication with partnering groups on behalf of teamTroubleshoots issues involving other teams to improve overall performance

Team Development

Provide training and growth opportunities to team through training projects and other developmental opportunitiesUnderstand and support the career objectives of team members, supporting the development of individuals “brand” and network. Support engagement in BRG’s, cross-functional teams and special projects that support growth and development.Facilitates a culture of recognition and camaraderie among our team and our vendor partners, including oversight of catering partner quarterly and annual recognition events

This position is hybrid and will require to work in the office 3 days a week.

What’s needed to succeed (Minimum Qualifications):Bachelors degree or 4 years of relevant work experienceBusiness, Operations, Strategy, Industrial Engineering or other related fieldsMinimum 4 years’ experience in Operational, Vendor Management or related leadership roleVendor managementProject managementStrong analytical skillsAbility to work flexible schedule to cover operationally critical days of week and shifts, includes weekends and holidaysAdvanced skills in Microsoft Office suiteMust possess exceptional planning and organizational skills, along with strong written and oral communication skillsAbility to document and communicate opportunities and action plans in a clear, precise, and actionable mannerAbility to lead stakeholders through complex planning and implementation of initiativesProven track record to work independently, in controlled and uncontrolled operation environments, and in a team environmentAbility to travel up to 50%Must be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):Masters degree or 6 years of relevant work experience8 years’ experience in Operation, Vendor management or related leadership roleAirport operation, Inflight or Catering operations experienceStrong People leaderLean / Six SigmaLean ManufacturingContinous ImprovementHACCP, PCQI or equivalent food safety certificatesWhat’s needed to succeed (Minimum Qualifications):Bachelors degree or 4 years of relevant work experienceBusiness, Operations, Strategy, Industrial Engineering or other related fieldsMinimum 4 years’ experience in Operational, Vendor Management or related leadership roleVendor managementProject managementStrong analytical skillsAbility to work flexible schedule to cover operationally critical days of week and shifts, includes weekends and holidaysAdvanced skills in Microsoft Office suiteMust possess exceptional planning and organizational skills, along with strong written and oral communication skillsAbility to document and communicate opportunities and action plans in a clear, precise, and actionable mannerAbility to lead stakeholders through complex planning and implementation of initiativesProven track record to work independently, in controlled and uncontrolled operation environments, and in a team environmentAbility to travel up to 50%Must be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):Masters degree or 6 years of relevant work experience8 years’ experience in Operation, Vendor management or related leadership roleAirport operation, Inflight or Catering operations experienceStrong People leaderLean / Six SigmaLean ManufacturingContinous ImprovementHACCP, PCQI or equivalent food safety certificates