Senior Manager Hyderabad, India **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba\_continuum/job/Hyderabad/Senior-Manager\_25027723) **Job Description:** **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Global Business Services** Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. **Process Overview*** Loan Servicing Operations supports existing Commercial Lending products and services (Syndicated & Bilateral Loans). These services include updating customer and loan information, responding to client and business partner enquiries, managing financial and non-financial transactions, generating bills and invoices, and providing customer support and general maintenance through the life of the loan. **Job Description*** Dedicated Servicing Team (Agented/Part-bought) supports Syndicated Loans servicing both 'As 'Agent' and in 'Part-bought' lender capacity, mainly for US region relationships. People Managers play a vital role in managing large teams of servicing/processing associates as mentors, problem-solvers, and performance boosters. **Responsibilities*** + Manage teams, conflict situations and conduct performance discussions + Mentor associates, enable talent, provide guidance, and encourage morale and performance improvements + Respond to Escalation emails from internal partners & business contacts + Partner with the teams and facilitate prioritization of work as per business need + Ensure and drive strong process controls and governance around SLA and metric management + Interact and build rapport with Business Partners & stakeholders + Engage key stakeholders across levels and work through building agreement across solutions + Approve high value transactions as per agreed 'Delegation of authority' + Identify and suitably escalate risk issues or controls gaps, work towards risk mitigations through controls enhancements and create a risk proactive team culture, following the risk framework all through. + Adopt an innovative approach to work and continuously identify and highlight process improvement opportunities + Ability to analyze data and come up with strategies of effective capacity utilizations + Understand and review global regulatory/compliance policies and identify controls + Provide Subject Matter Expertise and Guidance to the team + Coach and train seasoned SMEs to create adequate backups and strong supervisory pipeline including succession planning + Assess & track training needs, create individual development plans and create career paths for team resources **Requirements*** **Education*** + B Com, M Com, MBA (graduation in finance stream) + Certifications - If Any **Experience Range*** 10-12 Years of relevant experience **Foundational Skills*** + Business Process Excellence - Quality Assurance & Management, SOP Writing/Update Sharing, Process Map Creation + Operational Risk - Inadequate or failed internal processes, people, and systems or from external events + Reconciliation - Understanding on GLs, Past dues etc. + Commercial & Business Banking Lending - Basic Overview, Credit Product Knowledge, Loans Life Cycle & Credit documents + Loan Servicing (Bilateral and Syndication) - Overview, types of Facilities, roles of different parties, Advances, Payments, Pricing Change, Renewals/Rollovers, Conversions, Fees, LCs, and Loan Maintenance + Issues, Risks and Control Enhancements - Identification, documentation, monitoring, escalation and timely resolution of issues, risks, and controls + Stakeholder Management & Network/Relationship Building + Negotiation Skills + MS Office (Excel, Word, PowerPoint) + Business Analysis (Translating business requirements into technical specs) + Process Mapping Tools - MS Visio, Aris etc. **Desired Skills*** + Overview & Navigation of Loan IQ + Overview & Navigation of Clearpar + Banking & Markets Knowledge - Closing & Settlements, Loan Trade Servicing & Assignments, Primary & Secondary Markets + Global Payment Product/Ops knowledge - Wire Transfer, Direct Debit, ACH, Swift etc. + Robotics - Reporting, Monitoring and Governance + Functional knowledge of AI/ML tools + Multi-Tasking + Building Your Personal Brand + Abstract Reasoning/Thinking + Project Management - Agile, DMAIC, DFSS etc. + Numerical Ability + Collaborative Training & Communication Tools - Ex: Cisco WebEx, MS Team, Skype, Zoom etc. + Overview & Navigation of WorkFusion + Data Management & Dashboard Tools - Tableau, Alteryx, SharePoint etc. + Project Management Tools - Jira, Confluence, JMP, Minitab etc. **Work Timings*** + 18.30 hrs - 03.30 hrs (US Region) + 19.30 hrs- 04.30 hrs (US Region) **Job Location*** Gurugram Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.