**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** About Company: Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $44 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Our Innovative Laboratory technologies & Services makes it easier for customers. About Us: Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges. Role Summary We are seeking a dynamic and proactive Project Manager to drive excellence across the end-to-end Order Lifecycle Process—from quote to collection—focusing on customer experience, process optimization, and commercial productivity. This role acts as the connective link between commercial, service, application, supply chain, and finance teams, ensuring timely execution, customer satisfaction, and revenue realization. The position is instrumental in identifying process gaps, resolving customer pain points, and enabling growth through operational rigor and cross-functional collaboration. Key Responsibilities + Identify breakdowns in the quote-to-collection cycle and lead cross-functional initiatives to resolve them. + Act as the customer advocate—pre-empt issues, drive proactive resolution, and amplify the experience of doing business with Thermo Fisher. + Visit customer sites and serve as the single point of contact (SPOC) for escalations in key accounts. + Work closely with the commercial team to prioritize key opportunities from the funnel. + Flag and resolve potential hurdles related to installed base, service history, application gaps, or prior engagement concerns. + Track the complete order lifecycle: OTIF delivery, installation & commissioning (I&C), application support, documentation (PIR, BGs), CAS scores, and collections. + Create and implement SOPs to streamline key hand-offs and touchpoints. + Drive continuous improvement projects to eliminate inefficiencies (Muda) in the sales process. + Implement tools for real-time monitoring of customer experience metrics across functions. + Support the development of standard work around PIR, site readiness, and customer coordination. + Build strong working relationships with internal teams (Commercial, Service, Applications, SCM, Finance) to ensure seamless collaboration. + Influence without authority to push customer satisfaction and contract execution goals forward. + Contribute directly to revenue realization by ensuring timely collections and reducing DSO. + Support business growth by improving win rates and increasing customer loyalty. + Lay the foundation for potential team expansion by demonstrating scalable impact across regions or segments. Qualifications & Experience + Proven experience in Project Management, ideally in Order-to-Cash or Customer Experience roles. + Strong analytical and problem-solving skills. + Excellent communication, coordination, and stakeholder management abilities. + Proficiency in project management tools and process improvement methodologies. + Understanding of commercial operations, government documentation, and field service functions is a plus. + Ability to lead cross-functional initiatives and deliver results without direct authority. Benefits: We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation! Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.