**Date Posted:** 2025-08-15 **Country:** United States of America **Location:** HSCR1: HS World Wide Repair - Miramar 3601 Flamingo Road, Miramar, FL, 33027 USA **Position Role Type:** Onsite **U.S. Citizen, U.S. Person, or Immigration Status Requirements:** U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. **Security Clearance:** None/Not Required Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. As the Senior Manager – MRO Service Contracts & Warranty, you will lead the Customer Service team at our Miramar MRO site. In this highly visible leadership role, you will guide a growing, customer-focused team that serves as the primary point of contact for our valued MRO customers—delivering exceptional service, driving operational excellence, and shaping the customer experience strategy. You’ll oversee the full lifecycle of customer engagement—from repair order administration to contract execution—while building processes, developing talent, and ensuring compliance with global trade and contractual requirements. This is more than a management position—it’s an opportunity to make a lasting impact on our business and our customers. **What You’ll Do** + Lead & Develop the Team – Manage and grow a high-performing customer support team, providing coaching, mentorship, and development opportunities for advanced roles. + Drive Customer Satisfaction – Ensure prompt and effective resolution of customer concerns, oversee customer feedback processes, and implement improvements for a world-class experience. + Standardize & Optimize – Establish best practices, robust processes, and electronic data requirements to streamline operations and improve efficiency. + Oversee Contracts & Compliance – Manage the site contract flow-down process, ensure compliance with international trade regulations, and mitigate risks during contract negotiations. + Collaborate Across the Business – Partner with operations, finance, and leadership to align customer service strategies with business objectives, resolve invoicing discrepancies, and support proposal development for both military and commercial programs. + Continuous Improvement – Champion initiatives that enhance quality, efficiency, and the overall customer experience across the contracts and customer service functions. **Qualifications You Must Have** + Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience. **Qualifications We Prefer** + Working experience in contracts, customer account management, or warranty administration, ideally in an aerospace or defense environment. + MRO industry experience with an understanding of repair order processes, service contracts, and aftermarket customer support. + Leadership experience with a high-volume customer service team, including performance management, talent development, and succession planning. + Experience implementing process standardization and continuous improvement initiatives to enhance operational efficiency and customer satisfaction. **What We Offer** Some of our competitive benefits package includes:  + Medical, dental, and vision insurance + Three weeks of vacation for newly hired employees + Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option + Tuition reimbursement program + Student Loan Repayment Program + Life insurance and disability coverage + Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Ovia Health, fertility, and family planning + Adoption Assistance          + Autism Benefit + Employee Assistance Plan, including up to 10 free counseling sessions + Healthy You Incentives, wellness rewards program + Doctor on Demand, virtual doctor visits + Bright Horizons, child and elder care services + Teladoc Medical Experts, second opinion program +  And more!  May be eligible for relocation. We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight! Role type definition: **Onsite:** Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day. The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. _RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act._ **Privacy Policy and Terms:** Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.