Senior Manager – Data Centers Key Accounts
Caterpillar, Inc.
**Career Area:**
Sales
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**About EPD**
Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!
**What you will be doing:**
As a Senior Manager of Data Center Key Accounts you will grow Caterpillar's global data center market leadership through strategy development and execution for Electric Power's named data center accounts. You will lead a global team of Account and Portfolio Managers with responsibility to manage customer and dealer relationships on a global scale representing the breadth of Caterpillar’s Electric Power product and service portfolio. In doing so, this job will involve the following duties and responsibilities:
+ Manage and meet Electric Power Division (EPD) business plan for your assigned Data Center named accounts, including revenue, margin, price realization and period cost targets.
+ Lead and develop your Global Account Management (GAM) team in all aspects required to deliver on goals by securing win/win/win outcomes for Cat, Cat Dealers and our key Data Center customers.
+ Negotiate, execute and manage customer contracts, including framework agreements by working in close collaboration with legal services.
+ Manage the onboarding process for new dealers that have named data center accounts entering their service territory. This includes capacity and capability assessments to ensure the customer gets a consistent VIP experience wherever they go in the world.
+ Develop coverage and execution strategy for each account to leverage technical, project management, commercial and aftermarket resources to maximize Caterpillar’s share of their business, and in turn our revenue and profit.
+ Coordinate with Catfactory and Solutions Network resources to ensure we meet delivery commitments for each of your team’s accounts. (generator set through to complete packaged solution).
+ Work with colleagues with diverse backgrounds, experiences and cultures, internally and externally, to ensure our customers continue to see Caterpillar as their best choice for their power needs. Good human relations skills are required to develop a collaborative/cooperative work relationship with Caterpillar partners and customers as we pursue win/win outcomes for all.
+ Keep up to date with new industry trends, changing technology and regulations affecting the competitive environment. Transfer industry knowledge into product and capacityplanning discussions.
**What you will have:**
+ Accredited engineering or business degree or 10 years progressive, relevant experience
+ Extensive experience in Electric Power and/or Data Center applications.
+ Experiencein team leadership
+ Previous field and/or account management experience with Caterpillar Dealers and Customers in the Electric Power industry. Strong understanding of dealer operations.
+ Excellent communication and interpersonal skills, business acumen and attention to detail.
+ Must be able to deal with sensitive issues, mentor and coach, and persuade others on new methods of equipment application, new technology and distribution methods.
+ Requires extensive travel (~50%) to lead a global team and support customers that operate around the world.
**Skill Descriptors**
**Customer Focus:** Level Extensive Experience
+ Facilitates creation of the 'right' products and services to resolve customer business issues.
+ Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
+ Advises others on creating customer focused environments in various scenarios.
+ Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
+ Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
+ Communicates and models the criticality of customer focus as an organizational strategy.
**Industry Knowledge:** Level Working Knowledge
+ Discusses industry-specific flagship products and services.
+ Demonstrates current knowledge of the regulatory environment for industry segment.
+ Describes the contribution of own function as it relates to the industry segment.
+ Participates in major industry professional associations; subscribes to industry-specific publications.
**Decision Making and Critical Thinking:** Level Expert
+ Analyzes and discusses alternatives with multiple stakeholders.
+ Monitors developments in critical-thinking and decision-making models for potential use by organization.
+ Coaches others in decision-making models, processes, and practices.
+ Anticipates special issues and considerations for effective decision-making during a crisis.
+ Shares experiences regardingoptimal timing and circumstances for refraining from or making decisions.
+ Differentiates between content and context of a decision.
**Negotiating:** Level Expert
+ Leads complex, high-impact or volatile negotiations involving high business risks.
+ Advocates a win-win approach to negotiating.
+ Explains appropriateness of using adversarial negotiating versus joint problem-solving techniques.
+ Overcomes resistance to the negotiation process.
+ Teaches others the subtleties of negotiating strategic or high-impact agreements.
+ Negotiates complex matters involving multiple parties.
**Relationship Management:** Level Expert
+ Oversee key client reviews to assure service and relationship satisfaction.
+ Coaches others in the value, issues, and methods of client partnering.
+ Collaborates with clients in the pursuit of common business objectives.
+ Maintains status information on major developments in client or partner environment.
+ Works directly with clients to discern business trends and their implications.
+ Fosters a climate conducive to establishing positive working relationships with outsiders.
**Account Management:** Level Extensive Experience
+ Evaluates demographics, trends and issues affecting specific markets and customers; makes recommendations accordingly.
+ Anticipates the needs and preferences of key players at relevant customer accounts.
+ Advises on the appropriate solutions to complex customer accounts problems.
+ Collaborates with the customer on large account activities and monitors customer satisfaction.
**What Top Candidates Will Have:**
+ Understanding data center design topologies and CAT Electric Power product application within the data center industry.
+ Previous experience with contract negotiation and risk assessment.
**Additional Information**
+ Office Locations: Dallas, TX; Alpharetta, Griffin, GA; Lafayette, IN
+ Travel: Global travel upto 50%
+ Relocation assistance is offered for this position
+ Visa Sponsorship is not available for this position
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.
**Summary Pay Range:**
$169,320.00 - $253,920.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
**Benefits:**
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
+ Medical, dental, and vision benefits*
+ Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
+ 401(k) savings plans*
+ Health Savings Account (HSA)*
+ Flexible Spending Accounts (FSAs)*
+ Health Lifestyle Programs*
+ Employee Assistance Program*
+ Voluntary Benefits and Employee Discounts*
+ Career Development*
+ Incentive bonus*
+ Disability benefits
+ Life Insurance
+ Parental leave
+ Adoption benefits
+ Tuition Reimbursement
* These benefits also apply to part-time employees
Relocation is available for this position.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
**Posting Dates:**
May 6, 2025 - May 14, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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