Ready to shape the future of work? 

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Senior Manager, Hire to Retire

In this role, The Senior Manager, Hire-to-Retire will oversee the end-to-end Hire-to-Retire (HTR) process for a leading Med Tech Customer organization. The role encompasses operational excellence, transformation leadership, change management, and proactive stakeholder communication. The ideal candidate would be a seasoned leader with a strong track record in managing HTR processes with domain expertise in US Payroll processing, process optimization, and customer relationship management. Senior Manager, Hire-to-Retire, would liaise with range of customer stakeholders including regional leads, GPOs and Global business leaders

Responsibilities

Operational Leadership:
• Oversee the full spectrum of HTR processes, including recruitment, onboarding, payroll, benefits administration, performance management, learning and development, and offboarding.
• Complete knowledge of US payroll processing
• Ensuring effective execution of year end activities for all process including payroll
• Effective implementation reinforcement of operational risk Control
• Ensure service delivery excellence, meeting or exceeding client KPIs and SLAs.
• Detailed RCA path to green for impacted KPIs SLAs
Transformation Agenda:
• Manage the transformation of HTR processes, implementing best-in-class tools, technologies, and methodologies to enhance efficiency and service delivery.
• Drive the adoption of digital solutions, automation, and AI to streamline workflows and improve client outcomes.
• Continuously assess processes for improvement opportunities and implement innovative solutions to address evolving client needs.
Change Management:
• Design and execute change management strategies to ensure smooth transitions during transformations.
• Engage with teams and clients to foster collaboration, trust, and buy-in for transformation initiatives.
• Act as a change ambassador, aligning people, processes, and technology to achieve organizational goals.
Stakeholder Communication Management:
• Serve as the primary point of contact for senior client stakeholders, ensuring alignment with their strategic objectives.
• Build and maintain relationships with internal teams and external clients, fostering open and transparent communication.
• Regularly provide updates to leadership and clients on performance, challenges, and opportunities.
• Drive strong governance with our internal external stakeholders
Team Leadership:
• Lead, mentor, and develop diverse, multi-regional teams to foster a high-performance culture.
• Promote inclusivity, collaboration, and professional growth within the team.
• Establish clear goals, accountability measures, and performance metrics for team

Minimum Qualifications

Education: Bachelor’s degree in business administration, Human Resources, or a related field (MBA or equivalent preferred).
• 10 years of experience in HR operations, shared services, or BPO environments, with at least 5 years in a senior leadership role.
• Expertise in driving organizational transformation, change management, and stakeholder engagement.
• Familiarity with HR technologies (e.g., Workday, SAP SuccessFactors) and automation tools is highly desirable.

Preferred Qualifications/ Skills

• Strong leadership, strategic thinking, and decision-making capabilities.
• Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels.
• Adept at managing cross-cultural teams and fostering an inclusive workplace.
• Analytical mindset with a focus on metrics-driven decision-making.
• Good excel MS office knowledge 

Why join Genpact? 

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 

Make an impact – Drive change for global enterprises and solve business challenges that matter 

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 

Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day 

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 

Let’s build tomorrow together. 

 The approximate annual base compensation range for this position is [$110,000 to $120,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role” 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.