Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Senior Manager, Credit Collections
In this role, the Senior Manager will be responsible for managing a team of collectors who are responsible to resolve outstanding accounts receivable balances from the existing customer base. Manage and facilitate daily, weekly and monthly activities of the team to ensure outstanding account receivable balances are in alignment with organizational goals. In addition to a team of collectors, this role will also oversee Cash Application and Credit Management efforts in support of accurate account balances.
Responsibilities
Review and audit open accounts for collection efforts.
• Identify and resolve unapplied payments and build a strategy to drive desired goal.
• Drive outbound collection calls. Coaching and training collectors to provide best in class customer service to the customer. Handles escalations from stakeholders and customers to resolution. Seek additional support from leadership as warranted.
• Build daily, weekly and monthly strategies for timely collection of past dues. Eventually impacting the DSO.
• Ensure collection metrics are met.
• Identify issues attributing to account delinquency. Work with different internal departments to resolve the dispute.
• Timely follow-up on payment arrangements and customers who are not responding.
• Interact with customers and sales via Phone, Email or physical mail to encourage payment of delinquent accounts.
• Review and oversee Cash Applications, payment posting and other additional work.
• Random audits of payment application. Perform quality checks on all the manual entries posted by the individuals
• Work on auto cash improvement. Drive process improvement ideas in order to improve auto cash hit rate.
• Work closely with collections team for remittances and backups as required.
• Investigate and resolve any differences between cash receipts and remittances, in conjunction with the relevant team
• Build internal controls to monitor the critical activities like unapplied, unidentified payment postings, write off, Bank reconciliations etc.
• Support Accounting group in A/R research and reconciliation to ensure daily/monthly bank reconciliations are completed
• Support in external and internal audit requests
• Review write off items. Run write off report every week for the audits.
• Additional activities as required.
Education: BA/BS in Accounting, Finance, Business Administration or a related field.
• Experience in collections or account reconciliation.
• Very strong interpersonal skills, tact, persistence, and patience; very strong customer service orientation; excellent follow through; strong verbal and written skills; working knowledge of spreadsheets and word processing, familiarity with computerized accounting / accounts receivable systems.
• Ability to manage changing priorities and multiple responsibilities, work extended hours, make decisions under pressure, and work effectively in a team environment.
• Proficiency in Microsoft Office including MS Excel, MS Word
The ideal candidate for this position should have collections experience including team managing experience
• Knowledge of SAP/JDE preferred.
• Must have attention to detail with an eye for accuracy
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
• The ideal candidate for this position should have Order to Cash experience
Why join Genpact?
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
The approximate annual base compensation range for this position is [$90,000 to $110,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity
Location-based Roles– “Los Angeles, California based candidates are not eligible for this role. San Antonio, TX area candidates are eligible for this role only.”
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.