The **Senior Manager of Total Rewards Operations** will lead a team responsible for overseeing all Compensation and Benefit operations programs. This role emphasizes operational excellence, ensuring the team meets deliverables and deadlines through the company’s ticketing/task tools while also contributing to regional and global compensation initiatives. The Senior Manager will cultivate a culture of continuous improvement, proactively seeking opportunities to optimize processes and support artificial intelligence for greater efficiency. **Responsibilities:** + Lead and manage a TR team, ensuring effective oversight of all Compensation and Benefit operations programs. + Ensure the team meets deliverables and deadlines using the company’s ticketing/task tools, maintaining high standards of operational execution. + Handle and resolve escalations, providing support and guidance to team members. + Oversee Total Rewards data quality to ensure the team manages audits, identify discrepancies, and provide recommendations for improvements. + Foster strong collaboration with the Total Rewards Business Partner (TRBP) responsible for the business unit, as well as with regional/global stakeholders. + Drive continuous improvement leverage artificial intelligence and other technologies to streamline operations and improve overall efficiency. + Oversee vendor reconciliation and invoice payments for the region, ensuring compliance with SLAs in collaboration with the Global Benefit teams. + Contribute to the successful rollout of large-scale and global compensation and benefit programs, such as Annual Compensation Planning, Global Job Architecture, Ad-hoc Benefit rollouts and other key initiatives. + Collaborate closely with the Service Delivery Management (SDM) team to identify opportunities for operational improvements and align on program governance. + Develop and mentor team members, fostering a culture of continuous learning and professional growth. **Qualifications** : + Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree preferred. + Minimum of five-to-eight years of experience in compensation and benefits management, with a preference of five (3) years in a multi-country role. + Extensive experience in operations and share capability center models. + Strong project management and working in cross-functional teams. + Excellent analytical and problem-solving skills. + Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels. + Extensive knowledge of Compensation and Benefit strategies, theories, best practices, and regulations + Certification in compensation (e.g., CCP, GRP) is a plus. + Certification in benefits (e.g., CEBS) is a plus. **Skills Needed** + Ability to lead and manage a team effectively, providing direction and support. + Excellent project management skills, with the ability to manage multiple projects simultaneously. + Ability to work independently and as part of a team. + Excellent analytical skills and attention to detail. + Strong communication and presentation skills. + Cultural awareness and the ability to work effectively in a global environment. + Proficiency in data analysis and reporting tools.